Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at fisherpaykel.com (this service is available to selected markets only).

All Models

Problem	Possible Causes	What to Do
Appliance does not operate	No electricity at power outlet.	Check that the plug is correctly connected and power switched on.
		Check another appliance at the same outlet.
		Check house fuse.
Light not working	Light not functioning.	The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel trained and supported service technician.
	Refrigerator not working.	Check refrigerator is turned on at wall.
Light and display not working	Product in ‘Sabbath Mode’.	Press and hold ,  and  together for 4 seconds.
Motor operates for long periods	Hot weather.	Minimise door openings to allow temperature to stabilise.
	Hot weather. Minimise door openings to allow temperature to stabilise. Frequent door openings.
	Large amount of food recently added.
	Temperature control set too low.	Refer to section ‘Temperature control’.
	Doors not sealing properly.	Check that cabinet is level and gasket seals are clean.
Storage compartments too warm	Temperature setting not correct.	Refer to section ‘Temperature control’.
	Frequent door openings.	Minimise door openings to allow temperature to stabilise.
	Large amount of food recently added.
Food freezing in the refrigerator	Temperature setting not correct.	Refer to section ‘Temperature control’.
	Food placed directly in front of air outlets.	Move chill sensitive foods away from the centre back of the shelves.
Unfamiliar noises	Cabinet not stable or level.	Refer to sections ‘Installation instructions’ or ‘ActiveSmart™ user warnings and sounds’.
	Freezer is defrosting.
Water in the vegetable bins	Condensation is formed by the water produced by fruit and vegetables.	A small amount of condensation is beneficial for fruit and vegetable storage.
		Wipe out water with a cloth.
		Set humidity slide to low humidity setting
Exterior of cabinet is warm	This is normal.
Warm spot on central door seal. (French door models only)	You may feel a warm spot at times on the central seal between the two refrigerator doors.	This is perfectly normal and is part of the normal refrigerator operation.
Condensation on outside of refrigerator/ freezer	Not unusual during periods of high humidity	Wipe dry
Condensation inside fresh food compartment	Frequent or long door openings.	Minimise door openings.
	Door gasket leaking.	Check that gasket is sitting flat and sealing tightly.
	Not unusual during periods of high humidity.	Wipe dry
Door handles out of alignment	With time and usage, movement may occur.	Refer to section ‘Installation instructions’.
Tray/bin does not slide in and out evenly	Packaging trapped.	Check to ensure no food or packaging is trapped behind the tray/bin.
	Runners not extending fully.	Holding onto sides of tray/bin, extend the runners fully by using a firm pull — this will reset the runner.
Appliance operating inefficiently	Accumulation of dust on or behind the rear compartment cover.	Refer to section ‘Cleaning and caring for your refrigerator’. If problem persists please contact Customer Care.
Automatic ice maker does not work	Ice maker has not been turned on.	Switch on ice maker.
	Bin is in the wrong way or there is no bin in place.	Place bin so scoop is on the right side.
		Ice bin sits directly under ice maker on top left side of freezer.
	Water supply turned off or not connected.	Connect water supply
	Freezer compartment not working.	Contact Customer Care.
	Water pressure too low.	Check water pressure.
	Water line kinked/squashed.	Check water line for kinks/ squashing.
	Filter clogged.	Water filter may need replacing.
Ice cubes have odour/taste	Unsealed packages may be transmitting odour/taste.	Old cubes need to be discarded.
		Ensure food packaging is sealed.
	Interior of freezer needs cleaning.	Ice storage bin needs to be emptied and washed.
		Clean refrigerator.
	Poor taste from incoming water.	Filter may need changing.
		A new filter may need to be installed.
		Force 2 – 3 ice tray flips.
Slow ice cube freezing	Door may have been left ajar.	Close door.
	Freezer compartment too warm.	Turn temperature to a colder setting.
Taste of odour in ice cubes	Transfer of odour/taste from strong smelling foods.	Wrap or cover strong smelling foods.

 

Ice & Water and Automatic Ice Models only

Problem	Possible Causes	What to do
Wet ice/ ice clumping	Low water pressure.	Check water pressure.
	Filter blocked.	Replace filter
	Long freezer door openings.	Gently tap ice with scoop to unstick or, if large clumps occur, empty ice bin and make new ice.
	High ambient temperature.
	Ice bin left out of freezer compartment for a length of time.
	Ice will stick together over time.
Filter warning light is flashing	Filter needs replacing.	Replace filter as soon as possible.
Ice buildup inside freezer compartment	Freezer door not closing tightly.	Arrange items in freezer so door can close tightly.
		Check and clean door gasket seal.
Ice maker makes unfamiliar sounds or seems too loud	Normal ice maker operation.	Refer to section ‘ActiveSmart™ user warnings and sounds’.
Ice boost function not increasing rate of ice production	Ambient temperature very warm.	Minimise door openings.
	Refrigerator is in high usage.

 

Ice & Water Models only

Problem	Possible Causes	What to do
Water has poor taste/odour	Refrigerator not used for an extended period.	Dispense 4L of water so fresh water supply is replenished.
Water dispenser does not work	Water supply turned off or not connected.	Turn water on.
		Press dispenser for 2 minutes to remove trapped air from water line and to fill the water system.
	Supply line may be blocked.	Check supply for kinks or leaks.
	On first installation there may be air in water system.	To remove air, run 3L of water through the dispenser.
	Filter may be blocked and need replacing.	Replace filter. (Replacement filter cartridges can be purchased online from fisherpaykel.com or by calling Fisher & Paykel Customer Care.
	‘Dispenser Lock’ activated.	Press and hold the button for 4 seconds.
	Water frozen in tank.	Increase temperature to a warmer setting in fresh food compartment and freezer.
Water in first glass is warm	Water dispenser not used for extended period.	Discard first glass of water dispensed.
	Tank capacity used recently.	Allow water time to cool.
Drips overflow drip-shelf	Air trapped in tank.	Flush 3L water through dispenser, stopping intermittently.
	New filter installed.	Flush 4L water through filter and then 3L through dispenser.
Water flow rate has slowed down	Filter cartridge is restricted.	Replace filter as soon as possible.