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Fisher & Paykel Product Help

Before you call for service

Please read the following pages before you call for service.

You can correct many of your appliances problems yourself using the checklists on the following pages.

Your appliance is capable of diagnosing its own problems. If it has a problem it will beep and display the service (spanner) icon to alert you.

Also check that:

  • Your appliance is correctly installed.
  • You are familiar with its normal operation.
If your appliance beeps for help and the service light (spanner) is flashing:
  1. Turn your appliance off at the wall.
  2. Wait 5 minutes and turn it back on.
  3. Check your appliance is level and installed correctly (refer to installation instructions).
  4. If the fault re-occurs call your Fisher & Paykel Dealer

If the appliance will still not work, call your Fisher & Paykel Dealer or Authorized Service Agent to arrange a service visit (refer to 'How to get service').

Problem Possible causes What to do

Appliance does not operate.

No electricity at power outlet.

heck that the plug is correctly connected to outlet and that power is switched on.

Could the household supply be at fault? Try plugging in another appliance at the same outlet.

Power cord not attached at rear of appliance.

Has the appliance just been installed?

Check your installation instructions to ensure the installer signed saying the product was working after installation then call an authorized service agent.

Interior light and/ or control panel not working.

No electricity at power outlet.

Check that appliance is connected to power and power is switched on.

Sabbath mode may be activated. Press and hold the Lock and Mode Select buttons together for 4 seconds, until candle icon disappears.
Light not functioning. The light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Authorized Service Agent.
Key Lock mode may be activated. Is the Lock light on? If so, press and hold the Lock button for 3 seconds until the Lock light goes out.

Motor operates for long periods

This is normal. This appliance uses an energy efficient variable speed compressor that saves energy by running for long periods of time on a low speed. This is more energy efficient than the conventional on/off method.

Unfamiliar noises coming from appliance.

Freezer is defrosting.

This is normal.

Refrigerant noises, eg. cracking, popping, hissing, running water, humming. This is normal. Refer to 'Operating Sounds' section.

Condensation inside fresh food compartment.

Frequent or long drawer openings.

Minimize drawer openings.

Drawer not sealing or closing properly.

Move items in compartment so drawer can close tightly.

Check that seal is sitting flat and sealing tightly.

Check that drawer skin is not clashing with surrounding cabinetry.

High humidity environment. May occur during periods of high humidity. Wipe dry.

Drawer hard to open or close. Tray or bin hard to pull out.

Appliance may not be level. Refer to installation instructions.
Slides not extending fully. Hold onto sides of drawer or tray, extend the slides fully and evenly by using a firm pull on both sides. This will reset the slides.
Food or packaging trapped. Move items in compartment so drawer can close tightly.
Drawer not sealing or closing properly. Check that seal is sitting flat and sealing tightly.

When compartment is set to Freezer mode slides will not move as freely as they will when set to the Fridge modes due to low temperature.

Slides not extending fully.  

Hold onto sides of drawer or tray, extend the slides fully and evenly by using a firm pull on both sides. This will reset the slides.

Drawer skin not sitting flush with cabinetry. Drawer skin not fitted or adjusted correctly. Adjust drawer skin. Refer to Installation instructions.
Storage compartment too warm or too cold. Temperature setting not correct. Refer to 'Temperature adjustment' section.
Frequent drawer openings

Minimize drawer openings to allow temperature to stabilize.

Warm, humid weather.

Minimize drawer openings to allow temperature to stabilize.

Drawer not sealing or closing properly.

Move items in compartment so drawer can close tightly.

Check that seal is sitting flat and sealing tightly.

Check that drawer skin is not clashing with surrounding cabinetry.

Large amount of food recently added.

Minimize drawer openings to allow temperature to stabilize.
The storage mode of the compartment has recently been changed. Wait for the storage mode icon on control panel to stop flashing and recheck temperature.
Food freezing when set to Fridge mode.

Temperature setting not correct.

Refer to 'Temperature adjustment' section.

Food placed directly in front of air outlets. Move chill sensitive foods away from the back wall of the appliance.
Food freezing when set to Chill mode.

Temperature setting not correct.

Refer to 'Temperature adjustment' section.
Items with high water content may freeze.

Select Fridge storage mode.

Ice buildup inside freezer compartment. Drawer not sealing correctly.

Move items in compartment so drawer can close tightly.

Check that drawer seal (gasket) is sitting flat and sealing tightly.

Frequent drawer openings. Minimize drawer openings.
High humidity environment Not unusual during periods of high humidity. Wipe out.
Small amount of frost on the inside, bottom left-hand side of the compartment. This is normal.
Water in the storage bins. Condensation is formed from the water vapor produced by fruit and vegetables. A small amount of condensation is beneficial for fruit and vegetable storage.
If there is too much water, set humidity control button to fruit  setting or store fruit and vegetables loosely wrapped in plastic bags.
Wipe out water with a cloth.
Odor coming from appliance. Initial ‘new’ smell from manufacturing. This is normal and will disappear once the compartment is in operation.
Strong smelling food that has not been covered or contained.

Cover all strong smelling and odorous foods carefully with food wrap or place food into sealed containers.

Wipe compartment out with a mix of water and vanilla essence to reduce residual odor.

Expired food. Clear out old food from compartment. If in doubt, throw it out.
Spills.

Clean up all spills as soon as they occur.

Clean compartment with a mix of warm water and liquid dishwashing detergent.

If a spill has escaped from large bottom tray and into the compartment, mop up as much of the spill as you can. If odor persists call an authorized service agent.

If problems persist, please contact your Fisher & Paykel Dealer, Customer Care Center or Authorized Service Agent to arrange service.

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