Troubleshooting

Light not working.

Light not functioning.

The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer.

Refrigerator not working.

Check refrigerator is turned on at the wall or at the isolating switch.

Hot weather.

Minimise door openings to allow temperature to stabilise.

Frequent door openings.

Large amount of food recently added.

Temperature control set too low.

See ‘Operating instructions’ section.

Doors not sealing properly.

Check that cabinet is level and gasket seals are clean. See ‘Cleaning Care – Exterior’ section.

Storage compartments too warm.

Temperature setting not correct.

See ‘Operating instructions’ section.

Frequent door openings.

Minimise door openings to allow temperature to stabilise.

Large amount of food recently added.

Food freezing in the fridge compartment.

Temperature setting not correct.

See ‘Operating instructions’ section.

Food placed directly in front of air outlets.

Move chill sensitive foods away from the centre back of the shelves.

Unfamiliar noises.

Cabinet not stable or level.

Freezer is defrosting.

This is normal.

Fault icon  illuminates on the internal control panel and an alarm sounds when the fresh food compartment door is opened.

Count the number of beeps made, and record the number and sequence of temperature lights displayed on the internal control panel.

Contact Customer Care Centre.

Water in the vegetable bins. 

Condensation is formed by the water produced by fruit and vegetables.

A small amount of condensation is beneficial for fruit and vegetable storage.

Wipe out water with a cloth.

Exterior of cabinet is warm.

This is normal.

Condensation on outside of refrigerator/ freezer.

Not unusual during periods of high humidity.

Wipe dry.

Frequent or long door openings.

Minimise door openings.

Door gasket leaking.

Check that gasket is sitting flat and sealing tightly.

Not unusual during periods of high humidity.

Wipe dry.

Tray/bin does not slide in and out evenly.

Packaging trapped.

Check to ensure no food or packaging is trapped behind the tray/bin.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Discard ice cubes and clean ice storage bin. See ‘Cleaning Care – Interior’ section.

Wrap or cover strong smelling foods.

Excessive gasket noise.

May be due to a build up of dirt and/or grime.

See ‘Cleaning Care – Exterior’ section.

Door not closing.

An obstruction is blocking door closing.

Move obstruction.

Automatic ice maker does not work.

Ice maker has not been turned on.

Water supply turned off or not connected.

Freezer compartment not working.

Water pressure too low.

Water line kinked/squashed.

Filter clogged.

Ice cubes stick in ice bin.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Poor taste from incoming water.

Slow ice cube freezing.

Door may have been left ajar.

Freezer compartment set too warm.

Wet ice/
ice clumping.

Low water pressure.

Filter blocked.

Long freezer door openings.

High ambient temperature.

Ice bin left out of freezer compartment for a length of time.

Ice will stick together over time.

Water has poor taste/odour.

Refrigerator not used for an extended period.

Water dispenser does not work.

Water supply turned off or not connected.

Supply line may be blocked.

On first installation there may be air in water system.

Filter may be blocked and needs replacing.

Water frozen in tank.

Water in first glass is warm.

Water dispenser not used for extended period.

Tank capacity used recently.

Drips overflow drip tray.

Air trapped in tank.

New filter installed.

Water flow rate has slowed down.

Filter cartridge is restricted. Check if filter icon is illuminating.

Ice buildup inside freezer compartment.

Freezer door not closing tightly.

Ice maker sounds.

Normal ice maker operation.

Small or large ice cubes.

Insufficient or excessive water pressure.