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Fisher & Paykel Product Help

Cooktop troubleshooting

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.
Problem Possible causes What to do

The cooktop cannot be turned on.

No power.

Make sure the cooker is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call your Authorised Service Centre or Customer Care.

The glass is being scratched.

Rough-edged cookware.

Unsuitable, abrasive scourer or cleaning products being used.

Use cookware with flat and smooth bases. See ‘Choosing the right cookware’.

See ‘Care and cleaning’.

Some pans make crackling or clicking noises.

This may be caused by the construction of your cookware (layers of different metals vibrating differently).

This is normal for induction cookware and does not indicate a fault.

The cooktop makes a low humming noise when used on a high heat setting (especially PowerBoost).

This is caused by the technology of induction cooking.

This is normal, but the noise should quieten down or disappear completely when you decrease the heat setting.

Fan noise coming from the cooktop.

A cooling fan built into your cooktop has come on to prevent the electronics from overheating. It may continue to run even after you’ve turned the cooktop off.

This is normal and needs no action. Do not switch the power to the cooktop off at the wall while the fan is running.

Pans do not become hot and appears in the display.

The cooktop cannot detect the pan because it is not suitable for induction cooking.

The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it.

Use cookware suitable for induction cooking. See section ‘Choosing the right cookware’.

Centre the pan and make sure that its base matches the size of the cooking zone.

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