Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
---|---|---|
The cooktop cannot be turned on. |
No power. |
Make sure the cooker is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked\ everything and the problem persists, call your Authorised Service Centre or Customer Care. |
The glass is being scratched. |
Rough-edged cookware. Unsuitable, abrasive scourer or cleaning products being used. |
Use cookware with flat and smooth bases. See ‘Choosing the right cookware’. See ‘Care and cleaning’. |
Some pans make crackling or clicking noises. |
This may be caused by the construction of your cookware (layers of different metals vibrating differently). |
This is normal for induction cookware and does not indicate a fault. |
The cooktop makes a low humming noise when used on a high heat setting (especially PowerBoost). |
This is caused by the technology of induction cooking. |
This is normal, but the noise should quieten down or disappear completely when you decrease the heat setting. |
Fan noise coming from the cooktop. |
A cooling fan built into your cooktop has come on to prevent the electronics from overheating. It may continue to run even after you’ve turned the cooktop off. |
This is normal and needs no action. Do not switch the power to the cooktop off at the wall while the fan is running. |
Pans do not become hot and |
The cooktop cannot detect the pan because it is not suitable for induction cooking. The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it. |
Use cookware suitable for induction cooking. See section ‘Choosing the right cookware’. Centre the pan and make sure that its base matches the size of the cooking zone. |
The fan comes on when I select the Light function |
This is normal. |
|
The oven door does not open after a Self Clean cycle. |
The oven is too hot for the door to be opened safely. |
|
The display shows |
There has been a power interruption during a Self Clean cycle. When the power is restored the door will remain locked until the oven has cooled to a safe temperature. You can then reset the clock and use the oven. |
|
The display shows |
The door has not shut completely (Self clean function) or the Self Clean function has failed. |
|
The display shows |
The door has been incorrectly replaced after cleaning. Remove and replace the door and retest. It the error still persists call Customer Care or your Authorised Service Centre. |
|
I replaced the door after cleaning but it does not shut properly. |
The door lock is obstructing the door. |