Troubleshooting

The cooktop cannot be turned on.

No power.

Make sure the cooker is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked\ everything and the problem persists, call your Authorised Service Centre or Customer Care.

The glass is being scratched.

Rough-edged cookware.

Unsuitable, abrasive scourer or cleaning products being used.

Use cookware with flat and smooth bases. See ‘Choosing the right cookware’.

See ‘Care and cleaning’.

Some pans make crackling or clicking noises.

This may be caused by the construction of your cookware (layers of different metals vibrating differently).

This is normal for induction cookware and does not indicate a fault.

The cooktop makes a low humming noise when used on a high heat setting (especially PowerBoost).

This is caused by the technology of induction cooking.

This is normal, but the noise should quieten down or disappear completely when you decrease the heat setting.

Fan noise coming from the cooktop.

A cooling fan built into your cooktop has come on to prevent the electronics from overheating. It may continue to run even after you’ve turned the cooktop off.

This is normal and needs no action. Do not switch the power to the cooktop off at the wall while the fan is running.

Pans do not become hot and  appears in the display.

The cooktop cannot detect the pan because it is not suitable for induction cooking.

The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it.

Use cookware suitable for induction cooking. See section ‘Choosing the right cookware’.

Centre the pan and make sure that its base matches the size of the cooking zone.

The fan comes on when I select the Light function 

This is normal.

The oven door does not open after a Self Clean cycle.

The oven is too hot for the door to be opened safely.
When the oven has cooled to a safe temperature the door will automatically unlock and the door lock indicator will go out.

The display shows  and I cannot open the oven door or adjust the time.

There has been a power interruption during a Self Clean cycle. When the power is restored the door will remain locked until the oven has cooled to a safe temperature.
When the oven has cooled the door will unlock and the display will flash .

You can then reset the clock and use the oven.

The display shows 

The door has not shut completely (Self clean function) or the Self Clean function has failed.
Close the door firmly and try re-starting the Self Clean cycle.
If the display still shows ‘Fdor’ try turning off the oven at the wall. If the error persists when you turn it back on, call Customer Care or your Authorised Service Centre

The display shows when I do a test Self Clean after removing the door for cleaning.

The door has been incorrectly replaced after cleaning. Remove and replace the door and retest. It the error still persists call Customer Care or your Authorised Service Centre.

I replaced the door after cleaning but it does not shut properly.

The door lock is obstructing the door.
Remove and replace the door again. If this does not help, call Customer Care or your Authorised Service Centre.