Cooktop fault codes

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Check the table below to see if you can correct the fault yourself before contacting Fisher & Paykel Customer Care.

Error code	Example	What to do
Erxx or Ex (not E2 or EH) or display not operative		Switch off the cooker and disconnect it from the mains. Wait for about 1 minute, then reconnect the cooker and turn on the cooking zones. Wait for about 1 minute and if the error message does not appear again the cooking zones can be used. If the error message does not disappear repeat step from 1 to 3. If the problem continues do not use the induction cooktop (only use the oven) and contact your Authorised Service Centre.
E2 or EH		‘E’ and ‘2’ alternating for one or more cooking zones. This indicates an overheating of the cooking zone/s. Switch off the cooking zone/s and leave to cool. If the problem continues do not use the induction cooktop (only use the oven) and contact your Authorised Service Centre.
E6 or display not operative		The cooker has been incorrectly connected. The appliance should be connected to the appropriate power supply by a qualified technician.
Symbol as per side figure		This indicates an incorrect operation of one or more cooking zone control dial. Turn the cooking zone control dials to the ‘0’ (Off ) position, then switch off the cooker and disconnect it from the mains. Wait for about 1 minute, then reconnect the cooker and turn on the cooking zones. Wait for about 1 minute and if the error message does not appear again the cooking zones can be used. If the error message does not disappear repeat step from 1 to 3. If the problem continues do not use the induction cooktop (only use the oven) and contact your Authorised Service Centre.