Troubleshooting

A burner does not light.

Check the cooker is switched on at the wall.
Check the gas supply valve is turned on and the supply to the house is working. You should hear the gas when you turn a burner on.
Check the gas bottle is not empty.
The ignitors may be dirty. Clean them with a toothbrush and methylated spirits.
The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat.

My burner flames are yellow or hard to start.

The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat.
If you use bottled gas, this may indicate you are getting near the end of the bottle.

Check the burner parts are clean and dry.
The gas pressure may not be at the correct level. Check with your service person or installer.
Your cooker may not be set up for the gas you are using. Check this with your service person or installer.

One of my burners has an uneven flame.

Check the burner parts are clean and dry. Check the assembly and make sure the burner cap is sitting flat.

The flame goes out at low settings.

The gas supply pressure may be low. Check this with your service person or installer.
The low setting may have been adjusted incorrectly. Check this with your service person or installer.

If you use bottled gas, this may indicate you are getting near the end of the bottle.

My burners do not turn down much (when running on bottled gas or LPG).

Your cooktop may not have been adjusted correctly. Check this with your service person or installer.

The flame tips are very yellow.

Call your service person to service the cooker.

There are objectionable odours.

Call your service person to service the cooker.

The flame appears to lift off the burner.

Call your service person to service the cooker.

There is an electricity failure.

If there is an electricity failure, you can still use your cooktop. Light the burners by holding a match close to the side of the burner and turning the control dial to the High position. Wait until the flame is burning evenly before adjusting.

The fan comes on when I select the Light function .

This is normal.

The oven door does not open after a Self Clean cycle.

The oven is too hot for the door to be
opened safely.
When the oven has cooled to a safe temperature the door will automatically unlock and the door lock indicator will go out.

The display shows  and I cannot open the oven door or adjust the time.

There has been a power interruption during a Self Clean cycle.
When the power is restored the door will remain locked until the oven has cooled to a safe temperature.

When the oven has cooled the door will unlock and the display will flash 12.00. You can then reset the clock and use the oven.

The display shows 

The door has not shut completely (Self clean function) or the Self Clean function has failed. Close the door firmly and try re-starting
the Self Clean cycle.

If the display still shows ‘Fdor’ try turning off the oven at the wall. If the error persists when you turn it back on, call Customer Care or your Authorised Service Centre.

The display shows when I do a test Self Clean after removing the door for cleaning.

The door has been incorrectly replaced after cleaning. Remove and replace the door and retest. It the error still persists call Customer Care or your Authorised Service Centre.

I replaced the door after cleaning but it does not shut properly.

The door lock is obstructing the door.
Remove and replace the door again. If this does not help, call Customer Care or your Authorised Service Centre.