Troubleshooting

Last updated
Save as PDF

Details various problems, causes, and solutions for certain issues that might come up with your cooktop

Troubleshooting chart

Problem	Possible solutions
A burner does not light	Check the cooktop is plugged in and the electricity is switched on. Check the gas supply valve is turned on and the supply to the house is working. You should hear the gas when you turn a burner on. Check the gas bottle is not empty. The ignitors may be dirty. Clean them with a toothbrush and methylated spirits. The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat.
My burner flames are yellow or hard to start	The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. If you use bottled gas, this may indicate you are getting near the end of the bottle. Check the burner parts are clean and dry. The gas pressure may not be at the correct level. Check with your service person or installer. Your cooktop may not be set up for the gas you are using. Check this with your service person or installer.
One of my burners has an uneven flame	Check the burner parts are clean and dry. Check the assembly and make sure the burner cap is sitting flat.
The flame goes out at low settings	The gas supply pressure may be low. Check this with your service person or installer. The low setting may have been adjusted incorrectly. Check this with your service person or installer. If you use bottled gas, this may indicate you are getting near the end of the bottle.
My burners do not turn down much (when running on bottled gas or LPG)	Your cooktop may not have been adjusted correctly. Check this with your service person or installer.
The flame tips are very yellow	Call your service person to service the cooktop.
There are objectionable odours	Call your service person to service the cooktop.
The flame appears to lift off the burner	Call your service person to service the cooktop.
There is an electricity failure	If there is an electricity failure, you can still use your cooktop. Light the burners by holding a match close to the side of the burner and turning the control knob to the High position. Wait until the flame is burning evenly before adjusting.