Troubleshooting
Problem |
Possible Causes and Solutions |
||
---|---|---|---|
There is a strong gas smell. |
The gas connection could be leaking because of incorrect installation or damaged piping
|
||
There is a slight rubbery or metallic smell when I use the cooktop for the first time. |
This is normal for first use and is caused by manufacturing residues burning off. The smell will disappear with use. |
||
There is a power failure. |
You can still use your cooktop, but will need to matchlight the burner(s). To do so, press down and turn the dial anticlockwise to High while holding a lighted match close to the side of the burner. Wait until the flame is burning evenly before adjusting it.
|
||
There is no clicking/sparking and the halos do not light up. |
There is a power failure. See entry ‘There is a power failure’ above. |
||
There is no clicking/sparking but halo is red. |
The ignitor(s) may be dirty or wet. Clean them following the instructions in ‘Care and cleaning’. |
||
There is clicking/sparking, but a burner or burners won't light easily or at all. |
|
||
The flame has been blown out by a draught or extinguished by a spill. |
|
||
The flame goes out at low settings. |
|
||
The flames are yellow or yellow-tipped rather than blue. |
|
||
The flame pattern is uneven around the burner. |
Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry. See ‘Care and cleaning’ for instructions and illustrations on clearing clogged flame ports. After cleaning, check that there is flame coming out of each port. Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap and/or ring is sitting flat on the flame spreader. See ‘Care and cleaning’ for illustrations. |
||
The flames are too large, or too small. |
The cooktop may have been connected to the wrong type of gas. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician. |
||
The flames are noisy. | |||
The flames lift away from the burner. |