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Fisher & Paykel Product Help

Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your cooktop.

Problem

Possible Causes and Solutions

There is a strong gas smell.

The gas connection could be leaking because of incorrect installation or damaged piping

Do not use any electrical equipment or operate any electrical switches.

  1. If any burners are on, turn all of them off immediately.
  2. If you know how to shut off the gas supply to your cooktop (either at the valve or the gas bottle), do so.
  3. Open a window to let the gas out.
  4. Contact your local Authorised Repairer as soon as possible.

Do not use the cooktop until it has been repaired.

There is a slight rubbery or metallic smell when I use the cooktop for the first time. 

This is normal for first use and is caused by manufacturing residues burning off. The smell will disappear with use.

There is a power failure. 

You can still use your cooktop, but will need to matchlight the burner(s). To do so, press down and turn the dial anticlockwise to High while holding a lighted match close to the side of the burner. Keep the dial held down for 3 seconds after the burner has lit, then release. Wait until the flame is burning evenly before adjusting it.

The dial halos will not light up during a power failure.

There is no clicking/sparking and the halos do not light up. 

There is a power failure. See entry ‘There is a power failure’ above.

There is no clicking/sparking but halo is red. 

The ignitor(s) may be dirty or wet. Clean them following the instructions in ‘Care and cleaning’.

There is clicking/sparking, but a burner or burners won't light easily or at all. 
  • You may not have turned the dial far enough. Ensure the dial is turned to the high position.
  • The ignitor(s) may be dirty or wet. Clean them following the instructions in ‘Care and cleaning’.
  • Wait 1 minute, then try to relighting the burner again, holding the dial for a few more seconds this time around. If this doesn’t work and the burner still won’t light, see the other possible causes and solutions below.
  • The gas supply may not be turned on at the valve or gas bottle. Turn all the burners off, and check whether the gas supply to the cooktop is turned on.
  • The gas supply to the house may not be working. You should hear the gas when you turn a burner on.
  • If you use bottled gas, this may indicate you are getting near the end of the bottle and need to replace it.
  • Burner parts may be clogged or wet. Make sure that they are clean and dry. See ‘Care and cleaning’ for instructions.
  • Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap is sitting flat. See ‘Care and cleaning’ for illustrations.
The flame has been blown out by a draught or extinguished by a spill. 
  • The flame failure protection will automatically cut the gas supply to the burner off, stopping unburnt gas from escaping.
  • Turn the affected burner off, then wait for at least 1 minute before attempting to relight. This is to allow for any small amount of gas that may have escaped to disperse.
The flame goes out at low settings.
  • The gas supply pressure may be low. Check this with your service person or installer.
  • If you use bottled gas, this may indicate you are getting near the end of the bottle
The flames are yellow or yellow-tipped rather than blue.
  • Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry.
  • The cooktop may have been connected to the wrong type of gas or the gas pressure is not correct. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician.
The burner goes out when I release the dial 3 seconds after the flame lighting. 

Try lighting the burner again, this time holding the dial down longer.

The flame pattern is uneven around the burner.

Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry. See ‘Care and cleaning’ for instructions and illustrations on clearing clogged flame ports. After cleaning, check that there is flame coming out of each port.

Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap and/or ring is sitting flat on the flame spreader. See ‘Care and cleaning’ for illustrations.

The flames are too large, or too small.

The cooktop may have been connected to the wrong type of gas. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician.

The flames are noisy.

The cooktop may have been connected to the wrong type of gas. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician.

The flames lift away from the burner. 

The cooktop may have been connected to the wrong type of gas. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician.

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