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Fisher & Paykel Product Help

Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your cooktop.
Problem Possible solutions
A burner does not light.
  • Check that the power to the cooktop is switched on at the wall and there is no power failure.
  • Check the gas supply valve is turned on and the supply to the house is working. You should hear the gas when you turn a burner on.
  • If you use bottled gas, check that it is not empty.
  • The ignitors may be dirty. Clean them with a toothbrush and methylated spirits, as shown in Fig. 14.
  • The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. See ‘Care and cleaning’.

The flames are yellow or hard to start.

  • The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. See ‘Care and cleaning’.
  • If you use bottled gas, this may indicate you are getting near the end of the bottle.
  • Check the burner parts are clean and dry.
  • The gas pressure may not be at the correct level. Check this with your service person or installer.
  • Your cooktop may not be set up for the gas you are using. Check this with your service person or installer.

One of my burners has an uneven flame.

  • Check the burner parts are clean and dry.
  • The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. See ‘Care and cleaning’.
The flame goes out at low settings.
  • The gas supply pressure may be low. Check this with your service person or installer.
  • The low setting may have been adjusted incorrectly. Check this with your service person or installer.
  • If you use bottled gas, this may indicate you are getting near the end of the bottle.
My burners do not turn down much (when running on bottled gas or LPG). Your cooktop may not have been adjusted correctly. Check this with your service person or installer.
The flame tips are very yellow. Call your service person to service the cooktop.
There is a power failure.

Models with auto-reignition (CG905DWAC)

  • The gas supply will be cut off, even if a burner is in use.
  • The cooktop cannot be used if there is a power failure. Wait until power is restored.
  • If a control dial is still turned on when the power is restored, the corresponding ‘Burner On’ indicator will flash rapidly. Turn the burner off and light it again to resume cooking.

All other models (CG905DWFC, CG604DWFC, CG604CWC, CG604LC)

  • You can still use your cooktop.
  • Light the burners by holding a match close to the side of the burner and turning the control dial to HIGH. Wait until the flame is burning evenly before adjusting.

CG905DWAC models only: All my ‘Burner On’ indicators are flashing.

Turn all the control dials to O (OFF) and restart.
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