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Fisher & Paykel Product Help

Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your cooktop.

Troubleshooting chart

Problem

Possible causes

What to do

The cooktop cannot be turned on.

No power.

Make sure the cooktop is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call your Authorised Service Centre or Customer Care.

Cooking zones seem to turn themselves off and on during use.

They cycle off and on to maintain the selected setting or prevent the glass from overheating

This is normal and needs no action.

The touch controls are unresponsive.

The controls are locked.

Unlock the controls. See section ‘Using your cooktop’ for instructions.

The touch controls are difficult to operate.

There may be a slight film of water over the controls or you may be using the tip of your finger when touching the controls.

Make sure the touch control area is dry and use the ball of your finger when touching the controls.

There is a metal sheen on the glass.

Cookware with copper or aluminium base.

See ‘Care and cleaning’.

The glass is being scratched.

Rough-edged cookware.
Unsuitable, abrasive scourer being used.

Use cookware with flat and smooth bases. See ‘Cookware and cooking tips’. See ‘Care and cleaning’.

The cooktop continuously beeping and the cooking zone displays read out .

Liquid has spilled onto the touch control area.

There are objects (e.g utensils) on the touch control area.

Several touch controls are registering continuous contact (eg due to someone resting their hand or arm on the touch control area).

Switch the power to the cooktop off at the wall and see ‘Care and cleaning’ for instructions. Remove the objects from the touch control area. Remove the cause of continuous contact.

The cooktop turns itself off unexpectedly and the cooking zone displays read out alternating with .

The cookop electronics have overheated and the cooktop turns itself off as a safety measure.

Let the cooktop cool down before using it again.

The cooktop turns itself off unexpectedly and no error message or hot surface indication is displayed.

There is a power outage in your home or area.

Wait until the power comes back on.

The cooktop turns itself off unexpectedly and the displays show an error code (a letter and number combination) other than the two explained above.

Technical fault.

Note down the error code, then switch the power to the cooktop off at the wall and contact your Authorised Serivce Centre or Customer Care with the error code information.

The cooktop cannot be turned off.

Electronics fault.

Switch the power to the cooktop off at the wall and call your Authorised Service Centre or Customer Care.

The cooktop displays do not come on at all or are only partly visible.

Display fault.

Call your Authorised Service Centre or Customer Care.

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