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Fisher & Paykel Product Help

Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.
Problem Possible causes What to do

The warming drawer is cold & the ‘On/Off’ light does not work.

The power supply is off.

Check the warning drawer is plugged in and switched on.

Check the circuit breakers have not tripped.

If there is an interruption to the power supply (i.e. a power cut) the warming drawer will turn off. You will need to turn the warming drawer on again.

The halo does not come on when I press the button, but the warming drawer is still working The light is faulty. Call your Authorised Repairer or Customer Care.
The crockery is not warm enough
  • The wrong heat setting has been selected.
  • The crockery has not been warmed for long enough.
  • Cookware is covering the fan element vents and preventing the flow of warm air.
Various factors affect how long the crockery will take to heat, including: the material and thickness of the crockery; the temperature setting; how the crockery is arranged; how much crockery is being heated. Quoted times are guidelines only.
The on/off halo is flashing Drawer has overheated. Press the button to turn the drawer off, wait 30 minutes to allow the drawer to cool down and switch on again. If the light begins to flash again, turn the drawer off at the mains and call your Authorised Repairer or Customer Care.
 
The warming drawer makes a ‘clicking’ sound when the drawer is open. This is normal. The heating fan is on a thermostat. This will switch off and on to maintain the temperature at the correct setting. The ‘click’ is the sound of the fan turning on or off.
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