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Fisher & Paykel Product Help

Troubleshooting

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.

Problem

Possible Causes

What to do

The oven does not work.

No power.

Check that the mains power supply (wall switch) is turned on, the fuse has not tripped and there is no power outage in your area.

The lights do not come on when I open the oven door.

The oven light bulb(s) have blown.

The door is not correctly fitted.

The oven is in Sabbath setting and the ‘Light off’ option has been saved.

Replace the light bulb(s). See ‘Care and cleaning’ for instructions.

See ‘Care and cleaning’ for instructions on fitting the door correctly.

To quit Sabbath setting, press and hold the cancel  button. See ‘User preference settings’ for instructions
on changing the ‘Light off’ option.

The temperature indicator shows --- and the dials and buttons are unresponsive.

The control panel is locked.

Press and hold the select  or cancel  button to unlock the control panel.

The oven is not heating.

The door is not properly closed or it is opened too frequently during cooking.

The heating elements are disabled while the door is open.
Make sure the door is properly closed and avoid opening it frequently during cooking.

A glass pane in the oven door has cracked, chipped, or shattered.

Incorrect cleaning or the edge of the glass hitting against something.

You must NOT use the oven. Call your Authorised Repairer or Customer Care.

The oven has reached the set temperature
but the temperature
dial halo is still red (indicating that the oven is not ready to use).

This is normal: when heating up from cold, your oven is designed to initially heat to a temperature somewhat higher than what you have set. This
is to provide optimal baking conditions right from the start.

Wait until a long tone sounds and the temperature dial halo turns white: the oven will then be ready to use.

The oven is heating but the display is dark.

The oven is set to ‘Display off’ option.

The oven is in Sabbath setting.

To quit the ‘Display off’ option, press and hold the cancel button until the display shows the time of day.

To quit Sabbath setting, press and hold the cancel button until the display shows the time of day.

The oven cancels automatic cooking when I try to adjust the clock setting.

The oven was set for automatic cooking when you were trying to adjust the clock setting.

You can only adjust the clock setting while the oven is not set for automatic cooking. See section ‘Setting the clock and first use’ for instructions.

The oven beeps when I try to turn the temperature dial OFF or below a certain temperature.

This is normal: for food safety reasons, the oven functions have factory-set minimum temperature settings.

The temperature dial itself cannot be ‘turned off’. Selecting Off with the function dial will turn the oven off.

The temperature dial halo never turns white when I use Grill.

This is normal: the halo stays red to indicate that the grill element provides instant radiant heat.

The rotisserie skewer will not rotate.

The skewer did not fully engage in the rotisserie drive.

The meat is too heavy.

Make sure the skewer is pushed fully into the rotisserie drive hole.

To get a finish similiar to a rotisserie for pieces of meat or poultry heavier than 6 kg, use the grill tray and rack and the Roast function.

The rotisserie skewer stops rotating when I open the door.

This is normal: the rotisserie drive is disabled while the door is open.

During a Self Clean cycle, the oven is louder than usual.

This is normal: the oven’s cooling fans operate at their highest speed.

The display shows door

The door has not been properly closed.

Make sure you close the door properly.

The display shows 0:00 but the oven door will not open.

The oven door is locked because the oven is still too hot to be used for cooking.

Wait until the Self Clean cycle has finished. If you cancelled a Self Clean cycle which was already underway, the oven still needs to cool down before it can be used. The oven door will automatically unlock.

At a point during a Self Clean cycle, the function dial halo goes out
and the temperature indicator starts displaying cascading bars .

This is normal: the oven is in the last phase of the Self Clean cycle, cooling down.

Wait until the Self Clean cycle has finished. A long tone will sound and the oven door will automatically unlock when the oven is ready to use.

I have cancelled a Self Clean cycle but cannot use the oven:

  • the oven door will not open
  • the display is still counting down minutes or showing 
  • the Self Clean function indicator is still lit
  • the temperature indicator shows cascading bars 
  • the dials and buttons are unresponsive.

This is normal: if the function dial halo is unlit, you have successfully cancelled the Self Clean cycle. However, the oven is still too hot to be used for cooking and needs to cool down.

Wait until the cool-down phase has finished. A long tone will sound and the oven door will automatically unlock when the oven is ready to use.

Depending on when the Self Clean cycle was cancelled, the cool-down phase may take up to 45 minutes.

The oven is beeping and the display shows   or  . See section ‘Alert codes’ for instructions.
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