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Fisher & Paykel Product Help

Troubleshooting

Troubleshooting chart

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.

General

Problem Possible causes What to do

The oven does not work.

No power.

Check that the mains power supply (wall switch) is turned on, the fuse has not tripped and there is no power outage in your area.

The oven does not work but the display is lit.

The oven is set for automatic cooking.

See ‘Automatic cooking’ for instructions.

The lights do not come on when I open the oven door.

The oven light bulb(s) have blown.

The oven is in Sabbath setting and the ‘Light off ’ option has been saved.

Replace the light bulb(s). See ‘Care and cleaning’ for instructions.

To quit Sabbath setting, press and hold the cancel button. See ‘User preference settings’ for instructions on changing the ‘Light off’ option.

Dials and buttons are unresponsive.

The control panel is locked.

Press and hold the select  or cancel  button to unlock the control panel.

The oven is not heating.

The door is not properly closed or it is opened too frequently during cooking.

The heating elements are disabled while the door is open. Make sure the door is properly closed and avoid opening it frequently during cooking.

A glass pane in the oven door has cracked, chipped, or shattered.

Incorrect cleaning or heavy object dropped on open door.

You must NOT use the oven. Call your Authorised Repairer or Customer Care.

The display shows DOOR

The door is open during cooking (some functions only).

Ensure the door is shut fully.

I can feel hot air blowing out of the vents after I have turned the oven off.

This is normal.

For safety reasons the cooling fans will continue to run even when you have turned the function dial to ‘Off’. The fans will switch off automatically when the oven has cooled.

The oven fan comes on when I select a function that does not use a fan (eg bake or Classic Bake)

This is normal.
The fan comes on while the oven is preheating. It may turn off when the oven has reached the set temperature.

Wait until a long tone sounds and the temperature dial halo turns white: the oven will then be ready to use.

The oven has reached the set temperature but the temperature dial halo is still red (indicating that the oven is not ready to use).

This is normal: when heating up from cold, your oven is designed to initially heat to a temperature somewhat higher than what you have set. This is to provide optimal baking conditions right from the start.

Wait until a long tone sounds and the temperature dial halo turns white: the oven will then be ready to use.

The oven is heating but the display is dark.

The oven is set to ‘Display off ’ option.

The oven is in Sabbath setting.

To quit the ‘Display off’ option, press and hold the cancel  button until the display shows the time of day.

To quit Sabbath setting, press and hold the cancel  button until the display shows the time of day.

The oven cancels automatic cooking when I try to adjust the clock setting.

The oven was set for automatic cooking when you were trying to adjust the clock setting.

You can only adjust the clock setting while the oven is not set for automatic cooking.

The oven sounds a tone when I try to turn the temperature dial below a certain temperature.

This is normal: for food safety reasons, the oven functions have factory-set minimum temperature settings.

The temperature dial itself cannot be ‘turned off’. Selecting Off  with the function dial will turn the oven off.

The temperature dial halo never turns white when I use Grill  .

This is normal: the halo stays red to indicate that the grill element provides instant radiant heat.

The displays work, and the function and temperature dials halos come on but the oven does not heat up.

The oven is in ‘Demo’ mode.

Call Customer Care.

The automatic cooking indicators do not light up

OR

The meat probe indicator does not light up.

You are trying to use a meat probe and automatic cooking.

You cannot use the meat probe at the same time as using automatic cooking. See ‘Using the Meat Probe

I cannot start the Sabbath setting.

The function dial is flashing; or the oven turns off.

You have not selected the Bake  function.

You must select the Bake  function when using the Sabbath setting.

Double ovens only:

The minute minder shows  ����, the oven sounds a tone and the function dial halo flashes when I press the right scroll  button.

You have not selected an oven cavity.

You must select an oven (UPPER or LOWER) before you can set Automatic cooking functions.

During Maxi Grill  the oven is louder than usual.

This is normal: the oven’s cooling fans are operating at their highest speed.

 

Self Clean function

Problem Possible causes What to do

During a Self Clean cycle, the oven is louder than usual.

This is normal: the oven’s cooling fans operate at their highest speed.

The display shows - -

The meat probe mode has been selected but the meat probe is not plugged in to the socket.

Ensure the meat probe is plugged into the socket. Cancel meat probe by pressing the cancel button.

The display shows DOOR.

The door has not been properly closed.

Make sure you close the door properly.

The display shows  but the oven door will not open.

The oven door is locked because the oven is still too hot to be used for cooking.

Wait until the Self Clean cycle has finished. If you cancelled a Self Clean cycle which was already underway, the oven still needs to cool down before it can be used. The oven door will automatically unlock.

At a point during a Self Clean cycle, the function dial halo goes out and the temperature indicator starts displaying cascading bars .

This is normal: the oven is in the last phase of the Self Clean cycle, cooling down.

Wait until the Self Clean cycle has finished. A long tone will sound and the oven door will automatically unlock when the oven is ready to use.

Double oven models only:

I cannot select the Self clean function.

One oven is already turned on or set for automatic cooking.

You cannot start a Self Clean cycle when one oven already has a function selected.
Turn the function dial to Off  and try again.

I have cancelled a Self Clean cycle but cannot use the oven:

  • the oven door will not open
  • the display is still counting down minutes or showing  
  • the Self Clean  function indicator is still lit
  • the temperature indicator shows cascading bars 
  • the dials and buttons are unresponsive.

This is normal: if the function dial halo is unlit, you have successfully cancelled the Self Clean cycle. However, the oven is still too hot to be used for cooking and needs to cool down.

Wait until the cool-down phase has finished. A long tone will sound and the oven door will automatically unlock when the oven is ready to use.

Note: depending on when the Self Clean cycle was cancelled, the cool-down phase may take up to 40 minutes.

The oven is beeping and the display shows   or  .

See section ‘Alert codes’ for instructions.

There is a power cut during a Self Clean cycle.

Power cut.

The door will remain locked. Once the power is turned back on, the door will remain locked until the oven has cooled to a safe temperature.

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