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Fisher & Paykel Product Help

Troubleshooting

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.

 

Problem

Possible Causes

What to do

The oven does not work.

No power.

Check that the mains power supply (wall switch) is turned on, the fuse has not tripped and there is no power outage in your area.

The oven does not work but the display is lit. The oven is set for automatic cooking. See ‘Automatic cooking’ for instructions.
The oven light does not come on when I select a function.

The oven light bulb has blown.

The clock has not been set.

Replace the light bulb. See ‘Care and cleaning’ for instructions.

See ‘First use’ for instructions on settng the clock.

The oven light does not come when I open the door.

This is normal.

The oven light only comes on when you have selected a cooking function.
The oven is not heating.

The door is not properly closed or it is opened too frequently during cooking.

The clock has not been set.

The heating elements are disabled while the door is open. Make sure the door is properly closed and avoid opening it frequently during cooking.

The oven will not function until the clock is set. See ‘First use’ for instructions on settng the clock.

The oven cancels automatic cooking when I adjust the clock setting. The oven was set for automatic cooking when you were trying to adjust the clock setting. You can only adjust the clock setting while the oven is not set for automatic cooking. See section ‘Setting the clock and first use’ for instructions.
A glass pane in the oven door has cracked, chipped, or shattered. Incorrect cleaning or the edge of the glass hitting against something. You must NOT use the oven.
Call your Authorised Repairer or Customer Care.
The oven fan turns on again several minutes after I have turned off the oven. This is normal. If the oven is over a certain temperature the cooling fan will automatically turn on to cool the oven down.
The oven fan stays on when I set a delayed start with Automatic cooking. This is normal. The oven will not heat up until the start time is reached.
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