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Fisher & Paykel Product Help

Alert Codes

 

 

If there is a problem, the oven will:

  • automatically suspend all oven functions
  • beep five times
  • display an alert code
Do not turn off the mains power supply to the oven (wall switch) if you get an alert code, unless the instructions in the chart following specifically instruct you to. There are cooling fans within the oven which are needed to cool the oven’s components. Turning off the power while the oven is too hot may damage the oven and its surrounding cabinetry.

 

What to Do if an Alert Code is Displayed

  1. If the beeping hasn’t stopped already, touch any control to stop it.
  2. Make a note of the alert code displayed. You may need this information.
  3. Check the chart following to see if you can fix the problem yourself and follow the instructions.
  4. If you can fix the problem and the alert code does not reappear, you can keep using your oven. 

OR

If you can’t fix the problem yourself or the alert code reappears and the problem persists: wait until the cooling fans have stopped and the oven has completely cooled down, then turn the power to the oven off at the wall and contact a Fisher & Paykel trained and supported service technician or Customer Care with the alert code information. 

 

Alert Code

Possible Causes What To Do
A1 Fault.JPG The oven has overheated.
  1. Allow the oven to cool down.
  2. Once the oven has cooled down and the door has unlocked, the alert code will disappear. You can now use the oven again.
A2 Door Lock Fault.PNG Door lock error: the door cannot be locked after you have started a Self Clean cycle.
  1. Turn the power to the oven off at the wall and on again.
  2. Wait approximately 10 seconds. This is to allow the door lock to return to its initial position.
  3. Set the clock. See ‘Setting the clock and first use’ for instructions.
  4. Try starting a Self Clean cycle again, making sure that you close the door firmly. See ‘Using the Self Clean function’.
A3 Fault.JPG Door lock error: the door cannot be unlocked after a Self Clean cycle has finished.
  1. Turn the power to the oven off at the wall and on again.
  2. Try touching on the oven door to help the door lock disengage.
  3. If this doesn’t help and the alert code reappears, contact a Fisher & Paykel trained and supported service technician or Customer Care.
Technical fault
  1. Note down the alert code.
  2. Wait until the cooling fans have stopped and the oven has completely cooled down.
  3. Turn the power to the oven off at the wall.
  4. Contact a Fisher & Paykel trained and supported service technician or Customer Care.

 

 

 

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