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Fisher & Paykel Product Help

Manufacturer’s warranty

Fisher & Paykel undertakes to

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within TWO YEARS from the date of purchase.

This warranty DOES NOT Cover

  1. Service calls which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product related fault. For example:
  1. Correct the installation of the product.
  2. Instruct you how to use the product.
  3. Replace house fuses or correct house wiring.
  4. Correcting fault(s) caused by the user.
  5. Correcting damage caused by pests, eg. rats, cockroaches etc.


  1. Defects caused by factors other than:

  1. Normal domestic use or
  2. Use in accordance with the Product’s User Guide.
  1. Defects to the Product caused by accident, neglect, misuse or ‘Act of God’.

  2. The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.

  3. Normal recommended maintenance as set out in the Product’s User Guide.

  4. Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel AUTHORISED CUSTOMER SERVICE CENTRE or the selling dealer.

  5. Pick up and delivery.

  6. Transportation or travelling costs involved in the repair when the product is installed outside the Fisher & Paykel AUTHORISED CUSTOMER SERVICE CENTRE’S normal service area.

    Service under this manufacturer’s warranty must be provided by an Authorised Service Agent (refer to the 'Customer care' section for contact details). Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.


This Warranty is an extra benefit and does not affect your legal rights and applies only to product purchased in New Zealand and Australia.

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