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Fisher & Paykel Product Help

Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your dishwasher.
Problem Possible Causes What to do

Dishwasher will not start.

No power.

Ensure the dishwasher is plugged in and the power supply is turned on at the wall.

The door is not properly closed.

Close the door.

Start/Pause button  has not been pressed.

Press the Start/Pause button .

Water tap not turned on.

Ensure water is connected and turned on.

Blocked strainer in water inlet hose.

Check the strainer and clean if necessary—it is located where the water inlet hose screws into the tap.

Keylock is activated.

Cancel Keylock by pressing and holding  and (C1, C2 & C4 models) or  and  (C6 models) together for 4 seconds until the keylock indicator goes out.

Lower spray arm rotates with difficulty.

Spray arm holes are blocked by small items or food particles.

Clean the spray arm. See ‘Care and cleaning’ for instructions.

Cover of detergent dispenser cannot be closed.

Detergent compartment has been overfilled.

Remove detergent until the cover can be closed.

Detergent dispenser is clogged with remnants of detergent.

Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent.

Remnants of detergent stuck inside dispenser.

Compartment was damp when filled with detergent.

Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent.

Buttons beep and do not respond.

Keylock is activated.

Cancel Keylock by pressing and holding  and (C1, C2 & C4 models) or  and  (C6 models) together for 4 seconds until the keylock indicator goes out.

Water remains inside dishwasher after wash has ended.

Drain hose is crimped, bent, or blocked.

Check the drain hose and straighten if needed.

Pump is jammed.

Call your Fisher & Paykel Authorised Service Centre or Customer Care.

Filter(s) blocked.

Clean the filter(s). See ‘Care and cleaning’ for instructions.

Foaming.

Incorrect amount or type of detergent used.

See section ‘Adding detergent’ or consult the detergent manufacturer’s instructions.

Too much egg in the wash load.

Increase the amount of detergent.

Rinse aid dosage level too high.

Decrease the rinse aid dosage.

Rinse aid spills not wiped up.

Ensure that all rinse aid spills are wiped up when they occur.

The dishwasher stops suddenly during the wash.

Power or water supply has been interrupted.

Check the power and water supplies.

Knocking or rattling sound during wash.

Spray arm knocking against dishes.

Pause the wash and rearrange dishes. See sections ‘Controls and starting a wash’ and
Loading’.

Dishes have been stacked incorrectly.

Unclean dishes.

Wash programme unsuitable for load.

See section ‘Wash programmes and detergent quantities’ and select a suitable programme.

Soils were too heavily baked on.

Dishes may need soaking.

Spray arm(s) unable to rotate.

Ensure no items are obstructing the spray arm path.

Dishwasher overloaded or incorrectly loaded.

See the ‘Loading’ section.

The filters are incorrectly inserted.

See section ‘Care and cleaning’.

Detergent put in the wrong compartment.

See sections ‘Wash programmes and detergent quantities’ and ‘Adding detergent’.

Excessive food not removed from dishes before loading.

Scrape all food scraps off dishes before loading.

Unsuitable detergent.

Only use powdered or tablet detergent designed for domestic dishwashers.

Not enough detergent.

See ‘Wash programmes and detergent quantities’ for recommended quantities. You
may need to adjust these to suit your particular load and the hardness of your water supply.

Spray arm holes are blocked.

Clean the spray arm(s). See ‘Care and cleaning’ for instructions.

The filters are blocked.

Clean the filters. See ‘Care and cleaning’ for instructions.

Plastic items are discoloured (e.g. stain left by tomato sauce).

Not enough detergent, not pre-rinsed.

Pre-rinse plastic dishes before placing in the dishwasher and/or add more detergent.
Alternatively, using the Rinse programme after adding dishes may minimise staining.

White stains are left on dishes; glasses have a milky appearance.

Not enough detergent.

See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit the hardness of your water supply.

Rinse aid dosage too low.

Increase rinse aid dosage. See ‘Using rinse aid’.

Dishes, cutlery have not dried.

Rinse aid dosage too low.

Increase rinse aid dosage. See ‘Using rinse aid’.

Items removed too soon.

After the end of the wash programme, leave the door ajar and wait for several minutes to
help drying.

Rinse aid dispenser empty. (The rinse aid indicators are lit.)

Add rinse aid. See section ‘Using rinse aid’ for instructions.

Glasses have dull appearance.

Rinse aid dosage too low.

Increase rinse aid dosage. See ‘Using rinse aid’.

Tea stains or traces of lipstick have not been completely removed.

Not enough detergent.

See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit your particular load.

Wash temperature too low.

Select a wash programme with a higher temperature (see section ‘Wash programme data’ for information).

Traces of rust on cutlery.

Cutlery is not sufficiently rustproof.

Wash by hand.

Glasses clouded and discoloured; milky coating

Hard water situation.

Increase detergent quantities.

 

Glasses are not dishwasher proof.

Wash by hand.

Water marks left on glasses and cutlery.

Rinse aid level or dosage setting is too low.

Ensure there is rinse aid in dispenser. If necessary, increase the rinse aid setting or try using a wash programme with a higher temperature. See sections ‘Using rinse aid’ and ‘Wash programme data’.

Hard water

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Increase the rinse aid setting and the amount of detergent. See section ‘Water hardness and dishwashing’.
If living in an area with very hard water, consult a plumber on installing a household water softener.

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