Troubleshooting
Details various problems, causes, and solutions for certain issues that might come up with your dishwasher.
| Problem | Possible Cause | What to do |
|---|---|---|
| Dishwasher will not start. | No power. | Ensure the dishwasher is plugged in and the power supply is turned on at the wall. |
| The door is not properly closed. | Close the door. | |
| Start/Pause button has not been pressed. | Press the Start/Pause button  . |
|
| Water tap not turned on. | Ensure water is connected and turned on. | |
| Blocked strainer in water inlet hose. | Check the strainer and clean if necessary—it is located where the water inlet hose screws into the tap. | |
| Keylock is activated. | Cancel Keylock by pressing and holding until the keylock indicator goes out. | |
| Lower spray arm rotates with difficulty. | Spray arm holes are blocked by small items or food particles. | Clean the spray arm. See ‘Care and cleaning’ for instructions. |
| Cover of detergent dispenser cannot be closed. | Detergent compartment has been overfilled. | Remove detergent until the cover can be closed. |
| Detergent dispenser is clogged with remnants of detergent. | Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. | |
| Remnants of detergent stuck inside dispenser. | Compartment was damp when filled with detergent. | Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. |
| Buttons beep and do not respond. | Keylock is activated. | Cancel Keylock by pressing and holding until the keylock indicator goes out. |
| Water remains inside dishwasher after wash has ended. | Drain hose is crimped, bent, or blocked. | Check the drain hose and straighten if needed. |
| Pump is jammed. | Call your Fisher & Paykel Authorised Service Centre or Customer Care. | |
| Filter(s) blocked. | Clean the filter(s). See ‘Care and cleaning’ for instructions. | |
| Foaming. | Incorrect amount or type of detergent used. | See section ‘Adding detergent’ or consult the detergent manufacturer’s instructions. |
| Too much egg in the wash load. | Increase the amount of detergent. | |
| Rinse aid dosage level too high. | Decrease the rinse aid dosage. | |
| Rinse aid spills not wiped up. | Ensure that all rinse aid spills are wiped up when they occur. Water tap not turned on. Ensure water is connected and turned on. | |
| The dishwasher stops suddenly during the wash. | Power or water supply has been interrupted. | Check the power and water supplies. |
| Knocking or rattling sound during wash. | Spray arm knocking against dishes. | Pause the wash and rearrange dishes. See sections ‘CH and CHP models - Controls and starting a wash’ or ‘CK models - Controls and starting a wash’, and ‘Loading’. |
| Dishes have been stacked incorrectly. | ||
| Unclean dishes. | Wash programme unsuitable for load. | See section ‘Wash programmes and detergent quantities’ and select a suitable programme. |
| Soils were too heavily baked on. | Dishes may need soaking. | |
| Spray arm(s) unable to rotate. | Ensure no items are obstructing the spray arm path. | |
| Dishwasher overloaded or incorrectly loaded. | See the ‘Loading’ section. | |
| The filters are incorrectly inserted. | See section ‘Care and cleaning’. | |
| Detergent put in the wrong compartment. | See sections ‘Wash programmes and detergent quantities’ and ‘Adding detergent’. | |
| Excessive food not removed from dishes before loading. | Scrape all food scraps off dishes before loading. | |
| Unsuitable detergent. | Only use powdered or tablet detergent designed for domestic dishwashers. | |
| Not enough detergent. | See ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit your particular load and the hardness of your water supply. | |
| Spray arm holes are blocked. | Clean the spray arm(s). See ‘Care and cleaning’ for instructions. | |
| The filters are blocked. | Clean the filters. See ‘Care and cleaning’ for instructions. | |
| Plastic items are discoloured (e.g. stain left by tomato sauce). | Not enough detergent, not pre-rinsed. | Pre-rinse plastic dishes before placing in the dishwasher and/or add more detergent. Alternatively, using the Rinse programme after adding dishes may minimise staining. |
| Display flashing while Keylock is on. | This is normal. The display remains on although the buttons are disabled. | No action required. |
| White stains are left on dishes; glasses have a milky appearance. | Not enough detergent. | See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit the hardness of your water supply. |
| Rinse aid dosage too low. | Increase rinse aid dosage. See ‘Using rinse aid’. | |
| Dishes, cutlery have not dried. | Rinse aid dosage too low. | Increase rinse aid dosage. See ‘Using rinse aid’. |
| Items removed too soon. | After the end of the wash programme, leave the door ajar and wait for several minutes to help drying. | |
| Rinse aid dispenser empty. (The rinse aid indicators are lit.) | Add rinse aid. See section ‘Using rinse aid’ for instructions. | |
| Glasses have dull appearance. | Rinse aid dosage too low. | Increase rinse aid dosage. See ‘Using rinse aid’. |
| Tea stains or traces of lipstick have not been completely removed. | Not enough detergent. | See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit your particular load. |
| Wash temperature too low. | Select a wash programme with a higher temperature (see section ‘Wash programme data’ for information). | |
| Traces of rust on cutlery. | Cutlery is not sufficiently rustproof. | Wash by hand. |
| Glasses clouded and discoloured; milky coating | Hard water situation. | Increase detergent quantities. |
| Glasses are not dishwasher proof. | Wash by hand. | |
| Water marks left on glasses and cutlery. | Rinse aid level or dosage setting is too low. | Ensure there is rinse aid in dispenser. If necessary, increase the rinse aid setting or try using a wash programme with a higher temperature. See sections ‘Using rinse aid’ and ‘Wash programme data’. |