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Fisher & Paykel Product Help

Troubleshooting

See your ‘Quick start guide’ for a suitable wash program, or the soils were too heavily baked on and dishes may need soaking.
Problem Possible cause What to do
Unclean dishes Wash program unsuitable for the load. See your ‘Quick start guide’ for a suitable wash program, or the soils were too heavily baked on and dishes may need soaking.
Spray arm unable to rotate. Ensure no items are obstructing the spray arm path.
Drawer overloaded/ incorrectly loaded. Refer to the section on loading.
Filter plate/drain filter is incorrectly inserted. See section ‘User maintenance instructions’.
Detergent put in the wrong compartment of the dispenser. Detergent must be placed in the large compartment. See section ‘Adding detergent’ for information.
Excess food not removed from dinnerware prior to loading. Scrape all food scraps off dinnerware prior to loading.
Unsuitable detergent Use detergents suitable for automatic dishwashers. See section ‘Adding detergent’ for examples of suitable and unsuitable detergents.
Not enough detergent. See section ‘Wash programs and detergent quantities’ or follow the detergent manufacturer’s instructions.
Spray arm holes are blocked. Clean the spray arm.
Filter plate/drain filter is blocked. Clean the filter plate and drain filter.
Hard Water  

Increase the rinse aid setting and the amount of detergent. See section ‘Water hardness and dishwashing’.

Models with built in water softener
(‘H’ models only):
Increase the water softener setting. See section ‘Water softener’.

Models without built in water softener: If living in an area with very hard water, consult a plumber on installing a household water softener.

Foaming Wrong type of detergent used ONLY use detergents for Dishwashers. See ‘Adding detergent’.
Incorrect amount of detergent. See section ‘Wash programs and detergent quantities’ or follow the detergent manufacturer’s instructions.
Too much egg in the wash load. Increase the amount of detergent.
Rinse aid setting too high. Decrease the rinse aid setting.
Rinse aid dispenser plug not closed properly. Ensure that the rinse aid dispenser plug is closed tight, with its hand grip pointing straight ahead. See section ‘Using rinse aid’.
Water leaking Drain hose disconnected from waste pipe. Reconnect the drain hose to the waste pipe.
Water inlet hose not properly connected. Ensure the inlet hose is connected securely.
Other leaks. Turn water and power supplies to the dishwasher off. Call Customer Care or your Authorised Service Centre. See your ‘Service and warranty’ booklet for contact details.
Rinse aid dispenser plug not closed properly. Ensure that the rinse aid dispenser plug is closed tight, with its hand grip pointing straight ahead. See section ‘Using rinse aid’.
Drawer will not open (no beeping, no wash underway) Childlock feature is on or the ‘Closed drawer autolock’ option is on, or both. Turn the Childlock off. See your Quickstart guide for instructions.
Closed drawer auto lock is on. Press any button and open drawer within 30 seconds.
Power failure during cycle Power outage in your home or area. Wait until power resumes, cycle will restart in same part of wash program.
Continuous beeping with A/F code in display A fault has occurred. Refer to section ‘If there is a fault’.
Intermittent beeping Dishwasher is in pause mode. Close the dishwasher and press the  button to resume the program.
High-pitched, subtle beeping during a wash program Rinse aid is being dispensed. This is normal and needs no action.
Dishwasher will not start Power supply is not connected. Connect the power supply.
The drawer is not closed properly. Ensure the drawer is firmly closed.
Keylock or Childlock feature is on.

Turn the Keylock or Childlock off. See your Quickstart guide for instructions.

 button not pressed. Press the   button.
Dishdrawer is in “Showroom mode”. Contact Customer Care.
Fan noise coming from the dishwasher after a wash program has finished This is normal. The drying fan continues to run for a set period of time after a program has finished to assist with drying. No action required. The fan will automatically stop after the set time is over, or when the drawer is opened. In some cases, the fan may resume when the drawer is closed again.
Fan noise starts up when I close the drawer, even though I didn’t start a new wash This is normal. In some cases, the drying fan will run whenever the drawer is closed for a set period of time after a program has finished. No action required. The fan will automatically stop after the set time is over.
No powdered detergent dispensed Detergent dispenser was wet when loaded. Clean the dispenser and ensure it is dry before adding detergent.
The wash program seems to have finished (the dishwasher is idle), but the end of wash beeps haven’t sounded and the drawer cannot be opened

The wash program is still underway. It is in a ‘quiet’ phase that is needed for ensuring the best wash results.

 

No action required. The program will transition into a more audible phase after the ‘quiet’ phase is over.

Water pooling on inner rim of drawer after a wash This is normal condensation. Wipe dry
Water under the drain filter This is normal and needs no action.
Excess water in the drawer Drain hose(s) bent or kinked. Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to ’User maintenance instructions’.
Water marks on the dishes Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too low. Increase the rinse aid setting.
Dishwasher overloaded/ incorrectly loaded. Refer to the section on loading.
Drawer interior is stained Some foods, like tomato based products, may stain the inside of the drawer. Pre-rinse dishes before placing in the drawer. Alternatively, using the Rinse program after adding the dishes may minimise staining.
Dishes did not dry Dishes did not dry Ensure the dishes are not nesting together.
Dishes were left in the drawer for several hours after a wash. We recommend unloading the dishes within a few hours after a wash program has finished, as the small amount of vapour left after the wash may -with time- resettle on dishes as condensation. Using rinse aid or increasing its setting may also help reduce this problem.
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too low. Increase the rinse aid setting.
Normal Eco wash program used. Choose a standard wash program.
Items that require a longer drying time, e.g. plastic utensils and containers DD***C models only: Set the wash program with Extra dry. (only available on some wash programs).
Excessive motor noise The filter plate and/or spray arm is incorrectly placed. Refer to the ‘User maintenance instructions’ section for details on correct placement.

No water in the motor area.

This usually occurs on the first use or when the dishwasher has not been used for long periods of time. Pour 3 cups of water into the drawer before running a wash program.
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