Skip to main content
Fisher & Paykel Product Help

Troubleshooting

 

 

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

 

Solving General Operating Problems

Problem

Possible Causes

What To Do
Washer dryer not turning on Electrical cord not plugged into a power socket. Plug cord into a power socket.
Power not switched on at the wall. Switch the power on at the wall. Then touch ‘POWER’.
Household power supply not working. Try plugging another electrical appliance into the same socket. Turn off the power at the power point. Unplug the washer dryer from the power socket. Wait 60 seconds, plug it back in, turn it on and try again.
‘Keylock’ Single_PadLock.JPG may be activated. Touch and hold the ‘POWER’ button for 2 seconds. Refer to 'Caring for your Washer Dryer'.
Touching Start_Pause Button.JPG does not start filling or drying Washer dryer door not closed properly. Open and reclose door. Open and reclose door.
The washer dryer has detected a fault. Check if a code is being displayed on the panel. (Refer to 'Before you Call for Service' and 'Fault Codes').
Cold tap turned off. Check that the cold tap is turned on.
Blocked hose filter. Check the tap end of the inlet hose for blockages.
Inlet hose leaking, twisted or damaged. Check the inlet hose for leaks or damage. Check that the inlet hose is not twisted.
Faulty water supply. Check the cold tap is connected to the machine and is working.
‘Delay Start’ may be set. Refer to 'Wash & Dry Cycle Options'.
Washer dryer is paused Start_Pause Button.JPG light is flashing. Touch the Start_Pause Button.JPG button to resume the cycle.

 

Solving General Operating Problems

Problem

Possible Causes

What To Do
Washer dryer stops working mid cycle The washer dryer has detected a fault. Refer to 'Before you Call for Service' and 'Fault Codes')
Power or water failure. Check the power and/or water is working correctly.
Washer dryer has been paused. Touch the Start_Pause Button.JPG button to continue
Too many suds. Washer dryer is waiting for suds to dissolve before continuing the cycle.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior to use of the product (refer to 'Installation Instructions').
Washer dryer may not be level. Ensure washer dryer is installed on an appropriate surface and levelled correctly (refer to 'Installation Instructions').
Load is out of balance. Wash an average sized load rather than a smaller load or a single item. Washing or drying one item at a time is not recommended as it is difficult for the washer dryer to balance a single item during spin.
Small puddle of water from under the machine Inlet hose or drain hose leaking. Check inlet hose and the drain hose are correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Detergent dispenser blocked. Clean detergent dispenser drawer (refer to 'Caring for your Washer Dryer').
Detergent dispenser drawer not fully closed. Close detergent dispenser drawer fully and ensure it remains closed during the cycle.
Damage to door seal. Check seal inside door for damage. If it sustains any damage it will need to be replaced.
Washer dryer keeps stopping and starting The ‘Wrinkle Free’ option has been selected. Refer to 'Wash and Dry Cycle Options' for more information.

 

Solving General Operating Problems 

Problem

Possible Causes

What To Do
Not spinning properly Load has gone out of balance. Open door and redistribute load, then restart the washer dryer.
Machine is not level. Ensure machine is correctly levelled (refer to 'Installation Instructions - Levelling the Machine').
Suds build up. Check the amount of detergent used, reduce if necessary (refer to 'Detergent & Fabric Softener').
Detergent or fabric softener remaining in detergent dispenser at the end of the cycle Detergent drawer not properly closed or was opened part way through the cycle. Ensure the detergent dispenser drawer is fully closed at the start of the cycle and remains closed throughout the cycle.
Dirty or blocked detergent dispenser. Clean the detergent dispenser (refer to 'Caring for your washer Dryer').
Liquid sitting at the ‘Max’ level at the end of the cycle indicates a blockage. Clean the fabric softener dispenser (refer to 'Caring for your Washer Dryer').
Dispenser over loaded with detergent. Clean out remaining detergent (refer to 'Detergent & Fabric Softener' for dosing information).
Black or grey marks on clothes Correct amount of detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent & Fabric Softener').
Washer dryer needs to be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to 'Caring for your Washer Dryer').
Tangling Items not sorted correctly. Separate larger items from smaller items.
Washer dryer loaded incorrectly. Load items loosely and individually into the washer dryer (ie not folded).
Incorrect cycle for load type selected. Use the ‘Synthetic’ cycle to wash shirts.
Washer dryer overloaded in terms of its capacity or the cycle selected. Try washing average to smaller load sizes.

 

Solving Washer Problems 

Problem

Possible Causes

What To Do
Washer dryer drains while filling Drain hose too low. Ensure the height of the drain hose is at least 800mm from the floor level (refer to 'Installation Instructions - Draining').
Drain hose sitting in water. Clear the drain.
Washer dryer is not draining

 
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to 'Caring for your Washer Dryer').
Drain hose higher than 1200mm above floor level. Lower the level of the drain hose (refer to 'Installation Instructions - Draining').
Filling continuously Drain hose not connected to standpipe or tub. Connect drain hose correctly (refer to 'Installation Instructions - Draining').
Machine siphoning. Ensure standpipe or tub is at least 800mm from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only (refer to 'Detergent & Fabric Softener').
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent & Fabric Softener').
Cycle time longer than usual/Inaccurate time reading/ Adjustment of time remaining during cycle The wash and drying time is approximate. Wash and drying time may be influenced by a number of factors (refer to 'Washer Dryer Controls').
Low water pressure or flow rate. Ensure that the inlet hose filter is not blocked.
Out of balance or oversudsing. Recovery from out of balance or oversudsing will extend cycle time (refer to 'Before you call for Service').
Washing a large load. Be aware that it will take longer for the machine to fill.
Selecting various options. Be aware that some options will extend cycle time.
Dye transfer Coloured items not washed separately from white/light coloured items. Remember to separate whites and colours.
New or non-colourfast items not washed separately. Wash non-colourfast items separately and select ‘Cold’ wash temperature.
Wet items have been left sitting for too long. Remove items from washer dryer as soon as the cycle is finished, or if items are not to be removed from the washer dryer immediately, select ‘Wrinkle Free’.
Wash temperature. Consider the wash temperature you select for your coloured items. Lower the temperature if you are concerned.

 

Solving Washer Problems 

Problem

Possible Causes

What To Do
Too many soap suds
 
Incorrect type of detergent used. Use low sudsing, front loader detergent only (refer to 'Detergent & Fabric Softener').
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent & Fabric Softener').
Poor soil Removal Incorrect wash cycle selected. Select a wash cycle that is appropriate for the amount of dirt (refer to 'Sorting & Loading').
Insufficient detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent & Fabric Softener').
Washer dryer overloaded. Ensure the washer dryer is not overloaded in terms of its capacity or the cycle selected (refer to 'Sorting & Loading').
Load was particularly dirty. Select ‘Pre Wash’ for particularly dirty loads (refer to 'Wash & Dry Cycle Options').
Items not sorted correctly. Wash heavily and lightly soiled garments separately
Washer dryer dirty from previous wash or dry cycle. After washing particularly dirty clothing, we recommend putting the washer dryer through a ‘Rinse’ cycle after the load has been removed, to wash away any remnants of dirt and to prevent it contaminating future wash or dry cycles.
Incorrect wash temperature selected in relation to the type of soil. Select a wash temperature suitable for the type of soil, eg warm for greasy soils, cold for muddy soils. Increasing the wash temperature generally improves soil removal and overall wash performance.
Washing very wet at the end of the cycle Cycle selected not appropriate. Particularly short or delicate cycles have shorter spins which can result in wetter washing at the end of the cycle.
Incorrect spin speed for load selected. Select a faster spin speed.
An out of balance load has occurred. The washer dryer compensates for the out of balance by using a lower spin speed, to reduce noise and potential damage to itself.

 

Solving Dryer Problems 

Problem

Possible Causes

What To Do
Dryer does not heat
 
Dryer set to ‘Air Dry’ cycle. Check what cycle the dryer is set to, change to the preferred cycle (refer to 'Wash & Dry Cycles').
The dryer has progressed to cool. The dryer will progress and display Cool.PNG (refer to 'Wash & Dry Cycle Options').
Dryer is taking too long/results were not satisfactory Drying cycle selected not appropriate for the load. Select an appropriate cycle for the load (refer to 'Sorting & Loading').
‘Dryness Level’ selected not appropriate for the load. Select a higher dryness level (refer to 'Sorting & Loading').
Dryer overloaded for the cycle. Each cycle has a maximum load size (refer to 'Wash & Dry Cycles').
Try dividing the load in two and dry half at a time.
Environmental conditions may be affecting dryer operation. In hot, humid conditions the dryer will take longer to dry a load and be less efficient.
Dryer not draining water properly. Check the drain hose for blockages or damage. You may need to call for service (refer to 'Caring for your Washer Dryer').
Items got wrapped up inside other items. Try separating items and drying similar items together. Open items out when you place them in the dryer. Do not fold them up. Untangle items, eg pull long sleeves out so they are not stuck/trapped on the inside of the garment.
Clothes getting too hot or damaged Cycle selected not appropriated for the load. Ensure the cycle selected is appropriate for items in the load (refer to 'Sorting & Loading', 'Wash & Dry Cycles').
Items removed from dryer before the end of cycle cool down had finished. Removing items before cool down may damage clothing if it is not spread out and exposed to air to cool once removed from the dryer.
Cycle time longer than usual Cycle time may be affected by a number of factors and is approximate. Cycle time is affected by the size and composition of the load, how wet/dry the load was to begin with, the environmental conditions the dryer is operating in, cycle options selected, sensing while drying and any interruptions during the cycle (refer to 'Washer Dryer Controls').

 

Solving Dryer Problems

 

Problem

Possible Causes

What To Do
Linting Washer dryer is overloaded. Remove some items from the washer dryer, cycles have certain capacity limitations (refer to 'Wash & Dry Cycles').
Loads not sorted correctly. Dry lint givers separately from lint receivers. Dry similar colours together eg light coloured items with light coloured items, dark items with dark coloured items (refer to 'Sorting & Loading').
Clothes over dried. Over drying clothes in the dryer can cause them to attract lint. Use an auto sensing cycle or ensure you check your load if using the ‘Time Dry’ cycles to avoid over drying (refer to 'Sorting & Loading').
New items have been dried in the washer dryer recently. New towels or flannelette sheets can leave lint in the dryer, which may be picked up by subsequent loads.
Fabric damage



 
Delicate items not dried on an appropriate cycle. Dry delicate items on a ‘Delicate’ cycle (refer to 'Sorting & Loading', 'Wash & Dry Cycles').
Metal parts on the items or in the load. Fasten zips and other clasps before placing items in the washer dryer.
Items not separated or dried on an appropriate cycle for the fabric type. Dry similar items together. Ensure an appropriate cycle is selected (refer to 'Sorting & Loading').
‘Dryness Level’ selected not appropriate for the fabric type. Ensure the ‘Dryness Level’ selected is appropriate for the fabric type. Refer to the items care label (refer to 'Wash & Dry Cycles').
Instructions on care label not followed. Follow the instructions on the care label of the items.
Creasing Washer dryer overloaded. Do not overload washer dryer
Incorrect cycle for load type. Use specified cycle for particular load type and add on ‘Wrinkle Free’ option to your cycle.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in washer dryer or laundry basket. Laundry left sitting wet is more likely to crease. If not removing clothes from washer dryer immediately at end of cycle, select the ‘Wrinkle Free’ option. Do not leave wet washing sitting in a washing basket.
Wash temperature too hot for load type. Select a lower wash temperature. Check items care label for correct care.
Items not sorted correctly. Sort load so that items of similar weight are washed and dried together (refer to 'Sorting & Loading').

 

 

 

  • Was this article helpful?