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Fisher & Paykel Product Help

Before You Call For Service



User Warnings

Your washer dryer is capable of diagnosing a number of its own problems. It will sound a continuous series of beeps and display a code when it has a problem that you can correct yourself. All control panel lights will turn off and the code will be displayed to inform you what the problem is. To stop the beeps, press any button on the control panel. Do not try to continue washing or drying once you stop the noise. You must address the problem the washer dryer is alerting you to.

Check this chart before you call for service.


Displayed As What To Do
Water is not getting to the machine No Tap.JPG Check the tap has been turned on.
Check the hose connection.
Check the inlet hose filter is not blocked, the hose is not kinked and is attached correctly.
Check that the drain hose is not too low or pushed into the standpipe too far. This will cause the water to siphon out of the machine.
Check the cold water temperature does not exceed the 35°C temperature requirement.
Check the water flow rate. It maybe too low.
Wash load is out of balance out of bal text.PNG Touch Start_Pause Button.JPG to try the spin again.
If the out of balance persists, pause the cycle, manually redistribute the load and touch Start_Pause Button.JPG to spin again. If necessary, stop the cycle, select ‘Spin’ and touch Start_Pause Button.JPG.
If the problem persists, check the machine is correctly levelled.
Too many suds sud loc text.PNG Machine will stop and flash sud loc text.PNG while waiting for suds to dissipate. The machine will not beep during this time. When the suds have dissipated, the machine will automatically restart. If a suds event has occurred during a cycle the machine will also display this warning at the end of the cycle, to alert you that this has occurred. This may help to explain any reduction in performance.
Check you are using a suitable detergent.
Check you are not overdosing the detergent.
Check the standpipe height for the drain does not exceed 1200mm.
Machine is too hot Too HOT.PNG The temperature in the drum is over 60°C therefore it is not safe to open the door. Wait until the temperature drops below 60°C then the machine will open the door.
Door is locked door locd text.PNG The temperature in the drum is over 60°C therefore it is not safe to open the door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the bottom of the door seal, the door cannot be opened. Use the ‘Add a Garment’ button if you wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting to open the door.
Door is open door Open text.PNG Close the door fully and touch Start_Pause Button.JPG.
Try opening and closing the door again.
Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing.
The pump filter is blocked Clr Fltr text.PNG Machine will stop and flash Clr Fltr text.PNG if the water is not draining out of the drum. This can be caused by foreign objects or a build up of lint in the pump or filter. Clean the filter, refer to ‘Caring for your washer dryer’ on how to remove the filter (if the machine is in the middle of a cycle and has a drum fill of water a lot of water might come out).
Run a ‘Drum Clean’ cycle to flush out any residue or lint that may be caught in the machine after cleaning out the filter. If this happens often, clean the filter out regularly.
Machine is cooling down Cool.PNG The machine is performing a cool down to reduce the temperature inside the drum so it is safe to open. This time can vary depending on a number of factors. Let the machine perform this cool down period so it is safe to access items of clothing.
Cool.PNG will be displayed at the end of a drying cycle, if the ‘Add a garment’ button is selected and if Start_Pause Button.JPG is pushed.

Once you have addressed the user warning try using your washer dryer as per usual. If the symptom persists, call your Fisher & Paykel trained and supported service technician.




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