Skip to main content
Fisher & Paykel Product Help




Possible Cause What to Do

Transit bolts

Ensure transit bolts are removed prior to use of the machine refer to 'Installation Instructions' in your User Guide.

Transit Bolts & Rod Removal

(WH1060 & WH1260 Models Only)

Ensure you have checked the following, refer to your Installation Manual for further information:

  • Have the transit bolts been removed
  • Is the drain hose threaded through the ‘U bend‘ (with no more than 20mm extended) and hooked into your standpipe
  • Is the hot hose connected to the Hot valve? Is the cold hose connected to the Cold valve.
  • Is the machine correctly levelled and feet locked.
  • Have you performed the installation test cycle.

For a Video on removing the Transit Bolts, please click here.

Wash load not balanced

Wash an average sized load rather than a smaller load or a single item. Washing one item at a time is not recommended as it is difficult for the washer to balance a single item during spin.
Washer may not be level

Your washer should be on a level surface to prevent it moving during a cycle. Adjust the feet if required – refer to your User Guide for further information.

Surface type

Vibrating is particularly common on wooden surfaces.

Nearby items

Remove any items that are touching or near your washer.


Still Need Help?

You may need assistance from one of our qualified service technicians.
Click on the button below to schedule a visit.

or Contact Us