Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at www.fisherpaykel.com (this service is available to selected markets only).
All Models
| Problem | Possible causes | What to do |
|---|---|---|
| Appliance does not operate. | No electricity at power outlet. | Check that the plug is correctly connected and power switched on. Check another appliance at the same outlet. Check house fuse. |
| Light not working. |
Light not functioning. Refrigerator not working. |
The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer. Check refrigerator is turned on at wall. |
| Light and display not working. | Product in SABBATH MODE. | Press and hold  ,  and together for 4 seconds. |
| Motor operates for long periods. | Hot weather. Frequent door openings. Large amount of food recently added. Temperature control set too low. Doors not sealing properly. |
Minimise door openings to allow temperature to stabilise. See Temperature control section 'ActiveSmart™ operating instructions'. Check that cabinet is level and gasket seals are clean. |
| Storage compartments too warm. | Temperature setting not correct. Frequent door openings. Large amount of food recently added. |
Frequent door openings. Large amount of food recently added. Minimise door openings to allow temperature to stabilise. |
| Food freezing in the refrigerator. | Temperature setting not correct. Food placed directly in front of air outlets. |
See Temperature control section 'ActiveSmart™ operating instructions'. Move chill sensitive foods away from the centre back of the shelves. |
| Unfamiliar noises. | Cabinet not stable or level. Freezer is defrosting. |
See Installation section (refer to 'Installation instructions') or refer to Sounds ('ActiveSmart™ user warnings and sounds'). |
| Water in the vegetable bins. | Condensation is formed by the water produced by fruit and vegetables. |
A small amount of condensation is beneficial for fruit and vegetable storage. |
| Exterior of cabinet is warm. | This is normal. | |
| Warm area on central door seal (French door models only). | This is normal. | |
| Condensation on outside of refrigerator/ freezer. | Not unusual during periods of high humidity. | Wipe dry. |
| Condensation inside fresh food compartment. | Frequent or long door openings. Door gasket leaking. Not unusual during periods of high humidity. |
Minimise door openings. Check that gasket is sitting flat and sealing tightly. Wipe dry |
| Door handles out of alignment. | With time and usage, movement may occur. | See Installation instructions – Stability instructions (refer to 'Installation instructions'). |
| Tray/bin does not slide in and out evenly. |
Tray/bin does not slide in and out evenly. Tray/bin does not slide in and out evenly. |
Check to ensure no food or packaging is trapped behind the tray/bin. Holding onto sides of tray/bin, extend the runners fully by using a firm pull – this will reset the runner. |
| Taste of odour in ice cubes. | Transfer of odour/taste from strong smelling foods. | Wrap or cover strong smelling foods. |
| Excessive gasket noise. | May be due to a build up of dirt and/or grime. | Clean gasket and apply Armorall. |
| Door not closing. |
An obstruction is blocking door closing. Soft closing door feature failure (soft closing door models only). |
Move obstruction. Soft closing door feature is not serviceable by user. |
Ice & Water models only
| Problem | Possible causes | What to do |
|---|---|---|
| Automatic ice maker does not work. |
Ice maker has not been turned on. | Switch on ice maker (refer to 'Using your ice maker (Ice & Water models only)'). |
| Bin is in the wrong way or there is no bin in place. | Place bin so scoop is on the right side. Ice bin sits directly under ice maker on top left side of freezer. |
|
| Water supply turned off or not connected. | Connect water supply. | |
| Freezer compartment not working. | Contact Customer Care. | |
| Water pressure too low. | Check water pressure. | |
| Water line kinked/squashed. | Check water line for kinks/squashing. | |
| Filter clogged. | Water filter may need replacing. | |
| Ice cubes have odour/taste. |
Unsealed packages may be transmitting odour/taste. | Old cubes need to be discarded. Ensure food packaging is sealed. |
| Interior of freezer needs cleaning. | Ice storage bin needs to be emptied and washed. Clean refrigerator (refer to 'Cleaning and caring for your refrigerator'). | |
| Poor taste from incoming water. | Filter may need changing. A new filter may need to be installed. Force 2 – 3 ice tray flips (refer to 'Using your ice maker (Ice & Water models only)'). | |
| Slow ice cube freezing. |
Door may have been left ajar. | Close door. |
| Freezer compartment too warm. | Turn temperature to a colder setting (refer to 'ActiveSmart™ operating instructions'). | |
| Warm spot on central door seal. (French door models only) | You may feel a warm spot at times on the central seal between the two refrigerator doors. | This is perfectly normal and is part of the normal refrigerator operation. |
| Wet ice/ ice clumping. |
Low water pressure. | Check water pressure. |
| Filter blocked. | Replace filter (refer to 'Water filter (Ice & Water models only)'). | |
| Long freezer door openings. High ambient temperature. Ice bin left out of freezer compartment for a length of time. Ice will stick together over time. | Gently tap ice with scoop to unstick or, if large clumps occur, empty ice bin and make new ice. | |
| Water has poor taste/odour. | Refrigerator not used for an extended period. | Dispense 10 L (10 qt) of water so fresh water supply is replenished. |
| Water dispenser does not work | Water supply turned off or not connected. | Turn water on. Press dispenser for 2 minutes to remove trapped air from water line and to fill the water system. |
| Supply line may be blocked. On first installation there may be air in water system. | Check supply for kinks or leaks. To remove air, run 3 litres (3 qt) of water through the dispenser | |
| Filter may be blocked and need replacing. | Replace filter (see back of this booklet for Customer Care contact details). | |
| DISPENSER LOCK activated. | Press and hold the  button for 4 seconds. |
|
| Water frozen in tank. | Increase temperature to a warmer setting in fresh food compartment and freezer. | |
| Water in first glass is warm. | Water dispenser not used for extended period. | Discard first glass of water dispensed. |
| Tank capacity used recently. | Allow water time to cool. | |
Filter warning light  is flashing. |
Filter needs replacing. | Replace filter as soon as possible (refer to 'Water filter (Ice & Water models only)'). |
| Drips overflow drip-shelf. | Air trapped in tank. | Flush 3 L (3 qt) water through dispenser, stopping intermittently. |
| New filter installed. | Flush 10 L (10 qt) water through filter and then 3 L (3 qt) through dispenser. | |
| Water flow rate has slowed down. | Filter cartridge is restricted. | Replace filter as soon as possible (see 'Water filter (Ice & Water models only)'). |
| Ice buildup inside freezer compartment. | Freezer door not closing tightly | Arrange items in freezer so door can close tightly. Check and clean door gasket seal. |
| Ice maker makes unfamiliar sounds or seems too loud. | Normal ice maker operation. | Refer to refrigerator sounds (refer to 'ActiveSmart™ user warnings and sounds'). |
| Ice boost function not increasing rate of ice production. | Ambient temperature very warm. Refrigerator is in high usage. | Minimise door openings. |