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Fisher & Paykel Product Help


If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at (this service is available to selected markets only).

All Models

Problem Possible causes What to do
Appliance does not operate. No electricity at power outlet. Check that the plug is correctly connected and power switched on.
Check another appliance at the same outlet. Check house fuse.
Light not working.

Light not functioning.

Refrigerator not working.

The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer.

Check refrigerator is turned on at wall.

Light and display not working. Product in SABBATH MODE. Press and hold 2017-06-28_1443.png, 2017-06-28_1444.png and 2017-06-28_1444.png together for 4 seconds.
Motor operates for long periods. Hot weather.
Frequent door openings. Large amount of food recently added.
Temperature control set too low.
Doors not sealing properly.
Minimise door openings to allow temperature to stabilise.
See Temperature control section 'ActiveSmart™ operating instructions'.
Check that cabinet is level and gasket seals are clean.
Storage compartments too warm. Temperature setting not correct.
Frequent door openings. Large amount of food recently added.
Frequent door openings. Large amount of food recently added.
Minimise door openings to allow temperature to stabilise.
Food freezing in the refrigerator. Temperature setting not correct.
Food placed directly in front of air outlets.
See Temperature control section 'ActiveSmart™ operating instructions'.
Move chill sensitive foods away from the centre back of the shelves.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section (refer to 'Installation instructions') or refer to Sounds ('ActiveSmart™ user warnings and sounds').
Water in the vegetable bins. Condensation is formed by the water produced by fruit and vegetables.

A small amount of condensation is beneficial for fruit and vegetable storage.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting2017-06-28_1449.png

Exterior of cabinet is warm. This is normal. 
Warm area on central door seal (French door models only). This is normal. 
Condensation on outside of refrigerator/ freezer. Not unusual during periods of high humidity. Wipe dry.
Condensation inside fresh food compartment. Frequent or long door openings.
Door gasket leaking.
Not unusual during periods of high humidity.
Minimise door openings.
Check that gasket is sitting flat and sealing tightly.
Wipe dry
Door handles out of alignment. With time and usage, movement may occur. See Installation instructions – Stability instructions (refer to 'Installation instructions').
Tray/bin does not slide in and out evenly.

Tray/bin does not slide in and out evenly.

Tray/bin does not slide in and out evenly.

Check to ensure no food or packaging is trapped behind the tray/bin.

Holding onto sides of tray/bin, extend the runners fully by using a firm pull – this will reset the runner.

Taste of odour in ice cubes. Transfer of odour/taste from strong smelling foods. Wrap or cover strong smelling foods.
Excessive gasket noise. May be due to a build up of dirt and/or grime. Clean gasket and apply Armorall.
Door not closing.

An obstruction is blocking door closing.

Soft closing door feature failure (soft closing door models only).

Move obstruction.

Soft closing door feature is not serviceable by user.

Ice & Water models only 

Problem  Possible causes  What to do
Automatic ice maker does not work.

Ice maker has not been turned on. Switch on ice maker (refer to 'Using your ice maker (Ice & Water models only)').
Bin is in the wrong way or there is no bin in place. Place bin so scoop is on the right side.
Ice bin sits directly under ice maker on top left side of freezer.
Water supply turned off or not connected. Connect water supply.
Freezer compartment not working. Contact Customer Care.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/squashing.
Filter clogged. Water filter may need replacing. 
Ice cubes have odour/taste.

Unsealed packages may be transmitting odour/taste. Old cubes need to be discarded. Ensure food packaging is sealed.
Interior of freezer needs cleaning. Ice storage bin needs to be emptied and washed. Clean refrigerator (refer to 'Cleaning and caring for your refrigerator').
Poor taste from incoming water. Filter may need changing. A new filter may need to be installed. Force 2 – 3 ice tray flips (refer to 'Using your ice maker (Ice & Water models only)').
Slow ice cube freezing.
Door may have been left ajar. Close door.
Freezer compartment too warm. Turn temperature to a colder setting (refer to 'ActiveSmart™ operating instructions').
Warm spot on central door seal. (French door models only) You may feel a warm spot at times on the central seal between the two refrigerator doors. This is perfectly normal and is part of the normal refrigerator operation.
Wet ice/ ice clumping.

Low water pressure. Check water pressure.
Filter blocked. Replace filter (refer to 'Water filter (Ice & Water models only)').
Long freezer door openings. High ambient temperature. Ice bin left out of freezer compartment for a length of time. Ice will stick together over time. Gently tap ice with scoop to unstick or, if large clumps occur, empty ice bin and make new ice.
Water has poor taste/odour. Refrigerator not used for an extended period. Dispense 10 L (10 qt) of water so fresh water supply is replenished.
Water dispenser does not work Water supply turned off or not connected. Turn water on. Press dispenser for 2 minutes to remove trapped air from water line and to fill the water system.
Supply line may be blocked. On first installation there may be air in water system. Check supply for kinks or leaks. To remove air, run 3 litres (3 qt) of water through the dispenser
Filter may be blocked and need replacing. Replace filter (see back of this booklet for Customer Care contact details).
DISPENSER LOCK activated. Press and hold the 2017-06-28_1510.png button for 4 seconds.
Water frozen in tank. Increase temperature to a warmer setting in fresh food compartment and freezer.
Water in first glass is warm. Water dispenser not used for extended period. Discard first glass of water dispensed.
Tank capacity used recently. Allow water time to cool.
Filter warning light 2017-06-28_1512.png is flashing. Filter needs replacing. Replace filter as soon as possible (refer to 'Water filter (Ice & Water models only)').
Drips overflow drip-shelf. Air trapped in tank. Flush 3 L (3 qt) water through dispenser, stopping intermittently.
New filter installed. Flush 10 L (10 qt) water through filter and then 3 L (3 qt) through dispenser.
Water flow rate has slowed down. Filter cartridge is restricted. Replace filter as soon as possible (see 'Water filter (Ice & Water models only)').
Ice buildup inside freezer compartment. Freezer door not closing tightly Arrange items in freezer so door can close tightly. Check and clean door gasket seal.
Ice maker makes unfamiliar sounds or seems too loud. Normal ice maker operation. Refer to refrigerator sounds (refer to 'ActiveSmart™ user warnings and sounds').
Ice boost function not increasing rate of ice production. Ambient temperature very warm. Refrigerator is in high usage. Minimise door openings.
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