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Fisher & Paykel Product Help

Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at www.fisherpaykel.com (this service is available to selected markets only).

Problem Possible Cause What To Do

Appliance does not operate.

No electricity at power outlet.

  • Check that the plug is correctly connected to outlet and that power is switched on.
  • Check another appliance at the same outlet.
  • Check the house fuse.
Power cord not attached at the rear of appliance.
  • Has the appliance just been installed?
  • Refer to your ‘Installation Instructions’ booklet to ensure the installer signed saying the product was working after installation then call an authorised service agent.
Interior light and/or control panel not working. No electricity at power outlet.
  • Check that appliance is connected to power and is switched on.

Sabbath mode may be activated.

  • Press and hold Screen Shot 2017-12-26 at 5.04.06 PM.pngand buttons Screen Shot 2017-12-26 at 5.04.17 PM.pngfor 4 seconds, until Screen Shot 2017-12-27 at 9.06.46 AM.pngicon disappears.

Light not functioning.

  • The light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Authorised Service Repairer.

Key Lock mode may be activated.

  • Press and hold Screen Shot 2017-12-26 at 5.04.06 PM.png  button for 3 seconds until the Screen Shot 2017-12-26 at 5.04.13 PM.pngicon light goes out.
Motor operates for long periods.

This is normal. This appliance uses an energy efficient variable speed compressor that saves energy by running for long periods
of time on a low speed. This is more energy efficient than the conventional on/off m

Unfamiliar noises coming from appliance.

Freezer is defrosting
  • This is normal
Refrigerant noises, eg cracking, popping, hissing, running water, humming.
  • This is normal. See ‘User Warnings and Sounds’ section. 
Slides not extending fully. N/A
  • Hold onto sides of drawer or tray, extend the slides fully and evenly by using a firm pull on both sides. This will reset the slides.
Drawer panel not sitting flush with cabinetry. Drawer skin not fitted or adjusted correctly.
  • Adjust drawer skin. Refer to ‘Installation Instructions’ section.
Condensation inside the drawer. Frequent or long drawer openings.
  • Minimise drawer openings.
Drawer not sealing or closing properly.
  • Move items around so drawer can close tightly.
  • Check that seal is sitting flat and sealing tightly.
  • Check that drawer skin is not clashing with surrounding cabinetry.
High humidity environment.
  • May occur during periods of high humidity. Wipe dry.

Drawer hard to open or close. Tray or bin hard to pull out.

Appliance may not be level.
  • Refer to ‘Installation Instructions’ section.
Slides not extending fully.
  • Hold onto sides of drawer or tray, extend the slides fully and evenly by using a firm pull on both sides. This will reset the slides.
Food or packaging trapped.
  • Move items around so drawer can close tightly.
Drawer not sealing or closing properly.
  • Check that seal is sitting flat and sealing tightly.

When drawer is set to ‘freezer’ mode slides will not move as freely compared to other modes selected due to the lower temperatures.

Storage area too warm or too cold. Temperature setting not correct.
  • Refer to ‘Temperature Adjustment’ section.
Frequent drawer openings.
  • Minimise drawer openings to allow temperature to stabilise.
Warm, humid weather.
  • Minimise drawer openings to allow temperature to stabilise.
Drawer not sealing or closing properly.
  • Move items around so drawer can close tightly, and seal is sitting flat when closed.
  • Check that drawer panel is not clashing with surrounding cabinetry.
Large amount of food recently added.
  • Minimise drawer openings to allow temperature to stabilise.
The storage mode of the drawer has recently been changed.
  • Wait for the storage mode icon on control panel to stop flashing and recheck temperature.
Food freezing when set to ‘fridge’ mode. Temperature setting not correct.
  • Refer to ‘Temperature Adjustment’ section.
Food placed directly in front of air outlets.
  • Move chill sensitive foods away from the back wall of the appliance.
Food freezing when set to ‘chill’ mode. Temperature setting not correct.
  • Refer to ‘Temperature Adjustment’ section.
Items with high water content may freeze.
  • Select ‘fridge’ storage mode.
Ice buildup inside freezer compartment. Drawer not sealing correctly.
  • Move items around so drawer can close tightly, and seal is sitting flat when closed.
Frequent drawer openings.
  • Minimise drawer openings.
High humidity environment.
  • Not unusual during periods of high humidity. Wipe out.
Small amount of frost located inside the bottom left-hand side of the compartment.
This is normal.
Water in the storage bins. Condensation is formed from the water vapour produced by fruit and vegetables.
  • A small amount of condensation is beneficial for fruit and vegetable storage.
  • If there is too much water wipe dry, and set humidity control button to fruit setting Screen Shot 2017-12-27 at 10.10.28 AM.png, or store fruit and vegetables loosely wrapped in plastic bags.
Odour coming from appliance. Initial ‘new’ smell from manufacturing.
  • This is normal and will disappear once the drawer is in operation.
Strong smelling food that have not been covered or contained.
  • Cover all strong smelling and odorous foods with food wrap or place food into sealed containers.
  • Wipe drawer out with a mix of water and vanilla essence to reduce residual odour.
Expired food.
  • Discard old food from the drawer. If in doubt, throw it out.
Spills.
  • Clean up all spills as soon as they occur.
  • Clean drawer with a mix of warm water and liquid dishwashing detergent.
  • If a spill has escaped from large bottom tray and into the drawer, mop up as much of the spill as you can. If odour persists call an authorised service agent.
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