Troubleshooting
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Possible Scenario | What to Do |
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‘Oops! Something went wrong’ during the 'Communicating step |
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‘Finishing Up’ does not complete you are taken back to the home screen |
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My Device is asking me to turn on the Location |
You will need the Location on your device, turned ON to use this App. Note: If you have used the App previously and uninstalled, you will need to ensure the location is turned when re-installing. |
I cannot find my Model on the list | Your Model is not Wi-Fi capable and cannot be used with the App at this time. |
There has been a Power Outage when doing the OTA Update | Once the power has been restored, turn your Appliance back On, then run the update overnight. |
Wi-Fi Keeps turning Off during setup |
Ensure you have connected to your Appliance within 5 mins of starting the setup. |
App is slow showing my Appliance on the list | It can take up to 2 minutes for the appliance to appear in the App. |
Steam Cycle on App is stuck |
Check the App for updates as this should resolve your issue. |
Cannot use the start button on the app, or see any cycle names |
Check the App for updates as this should resolve your issue. |
Column Refrigerator or Freezer is showing as the wrong type (e.g. Fridge is showing as Freezer and Freezer is showing as Fridge) AND the Control Screen is blank, except for the Order Water Filter button |
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