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Fisher & Paykel Product Help

Troubleshooting

 

 

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, contact your Fisher & Paykel trained and supported service technician.

Problem Possible Causes What to do
Pressing ‘Power’ Start Button.JPG does not turn on the dryer Fault with household power supply. Try plugging in and turning on another electrical appliance.
Dryer does not heat Dryer set to ‘Air Dry’ cycle (DE4560M model only). Check what cycle the dryer is set to (refer ‘Drying cycles). Change to preferred cycle.
The dryer has progressed to ‘Cooling’. Check the progress lights — is the ‘Cooling’ light illuminated? Refer to ‘Progress lights’ .
Pressing Start_Pause Button.JPG does not start the drying cycle Dryer door not closed properly. Open and close the door. Check that the lint filter is correctly in place and not obstructing the door.
Is the dryer displaying a user warning or fault code? Refer to ‘Before you call for service’.
Lint filter needs to be emptied. Empty the lint filter and ensure it is correctly in place.
Dryer is overloaded. Remove some items from the dryer.
‘Delay Start’ function is set. Refer to ‘Delay Start’ for more information.
Keylock is ON. To disable press Single_PadLock.JPG for two seconds.
Dryer stops working mid-cycle Power failure. Press ‘POWER’ Start Button.JPG and restart the desired cycle.
Dryer has been paused. Press Start_Pause Button.JPG to restart the cycle.
Dryer door is open. Ensure the door is firmly shut.
Clothes getting too hot or damaged Cycle selected not appropriate for the load. Ensure the cycle selected is appropriate for items in the load. Refer to ‘Drying cycles’.
Items removed from dryer before the end of cycle cool down had finished. Removing items before cool down may damage clothing if it is not spread out and exposed to air to cool once removed from the dryer.
Dryer is beeping and displaying unfamiliar light patterns and/or message on the digital display Dryer has a fault. Try turning the dryer off and waiting 30 seconds before turning it back on. Refer to ‘Before you call for service’.
Dryer is taking too long /results were not satisfactory Drying cycle selected not appropriate for the load. Select an appropriate cycle for the load. Refer to ‘Drying cycles’.
Dryness level selected not appropriate for the load. Select a higher dryness level. Refer to ‘Dryness Level’.
Dryer overloaded for the cycle. Some cycles have a lower max load size. Refer to ‘Drying cycles’.
Try dividing the load in half and dry half at a time.
Lint filter is blocked. Clean the lint.
Load overly wet at the start of cycle. Remove more water from the load before placing it in the dryer, eg select a faster spin speed on your washer, if appropriate for your load.
Load was damp dry at the start of cycle. If the load had been partially air dried, eg has been washed and placed on the line, use a ‘Time Dry’ cycle and monitor the dryness of your clothes.
Items got tangled. Try separating items and drying similar items together. Refer to ‘Loading’ for further tips.
Noises Dryer is overloaded. Remove some items from the dryer.
Dryer has a fault. Dryer is beeping and displaying unfamiliar light patterns and/ or message on the digital display. Refer to ‘Before you call for service’
Vibration Dryer is not installed on a stable surface. Ensure the dryer is installed on a flat, stable surface.
Dryer is overloaded. Remove some items from the dryer.
Creasing ‘Dry Temp’ and/or ‘Dryness Level’ selected too hot/too long for load type (DE7060M, DE6060M, DE5060M and DE5060MU only). Try selecting a lower ‘Dry Temp’ and ‘Dryness Level’
Dye transfer White/light and coloured items not separated before drying. Remember to separate white/light and coloured items before placing them in the dryer.
Wet items left sitting in the dryer for long periods of time before drying. Refer to ‘Sorting’ for tips to prevent dye transfer.
Linting Lint filter not cleaned or replaced. Ensure the lint filter is cleaned after every cycle and replaced correctly. Refer to ‘Cleaning the filters’.
Loads not sorted correctly Dry lint givers separately from lint receivers. Also, dry similar colours together eg light coloured items with light coloured items, dark items with dark items. Refer to ‘Sorting and loading’, ‘Lint’.
Clothes over dried. Over drying clothes in the dryer can cause them to attract lint. Use an auto sensing cycle or ensure you check your load if using the time dry cycles to avoid over drying. Refer to ‘Drying cycles’.
Fabric damage Instructions on care label not followed. Follow the instructions on the care label of the items.
‘Dry Temp’ or ‘Dryness Level’ selected not appropriate for the fabric type (DE7060M, DE6060M, DE5060M and DE5060MU only). selected not appropriate for the fabric type (DE7060M, DE6060M, DE5060M and DE5060MU only). Ensure the ‘Dry Temp’ and ‘Dryness Level’ selected is appropriate for the fabric type. Refer to the items care label. Refer to ‘Drying cycles’.
Metal parts on the items or in the load. Fasten zips and other clasps before placing items in the dryer.
Items not separated or dried on an appropriate cycle for the fabric type. Dry similar items together. Ensure an appropriate cycle is selected. Refer to ‘Drying cycles’.
Used a ‘Time Dry’ cycle and did not monitor the dryness of clothes during the cycle. Ensure that clothes are checked for dryness during the cycle when using the timed programmes to avoid over drying. Refer to ‘Customising drying cycle’.
Tangling Loads not separated during loading. Try separating out larger items from smaller items.
Items loaded into the dryer incorrectly. Load items individually into the dryer. Do not place folded items in the dryer
Load size too large. Try drying smaller load sizes. Some cycles have a lower maximum load size. Refer to ‘Drying cycles’.
Sheets and duvet/doona covers due to their size, are prone to tangling. Dry sheets and duvet/doona covers separately from other laundry, apart from towels. Ensure duvet/doona covers are buttoned or fastened closed before drying. Try adding a knotted towel to sheets loads if you are experiencing a lot of tangling.

 

 

 

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