Troubleshooting

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If there is a problem with your appliance, check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at fisherpaykel.com (this service is available to selected markets only).

All Models

Problem	Possible Cause	What to Do
Appliance does not operate	No electricity at power outlet.	Check that the plug is correctly connected and power switched on.
		Check another appliance at the same outlet.
		Check house fuse.
Motor operates for long periods	Hot weather.	Minimise door openings to allow temperature to stabilise.
	Frequent door openings.
	Large amount of food recently added.
	Temperature control set too low.	Refer to section ‘Temperature control’ for your specific model.
	Doors not sealing properly.	Check that cabinet is level and gasket seals are clean.
Storage compartments too warm	Temperature setting not correct.	Refer to section ‘Temperature control’ for your specific model.
	Frequent door openings.	Minimise door openings to allow temperature to stabilise.
	Large amount of food recently added.	Minimise door openings to allow temperature to stabilise.
Food freezing in the refrigerator	Temperature setting not correct.	Refer to section ‘Temperature control’ for your specific model.
Food freezing in the refrigerator	Food placed directly in front of air outlets.	Move chill sensitive foods away from the centre back of the shelves.
Unfamiliar noises	Cabinet not stable or level.	Refer to section ‘Installation Instructions’ for your specific model. For ActiveSmart™ models refer to 'ActiveSmart Special Features'.
Unfamiliar noises	Freezer is defrosting.
Exterior of cabinet is warm	This is normal.	Nothing.

Condensation on outside of refrigerator/freezer	Not unusual during periods of high humidity.	Wipe dry.
Door handles out of alignment	With time and usage, movement may occur.	Refer to section ‘Installation Instructions’ for your specific model.
Appliance operating inefficiently	Accumulation of dust on or behind the rear compartment cover.	Refer to the section ‘Cleaning care instructions’ for your specific model. If problem persists please contact Customer Care.
Ice buildup inside freezer compartment	Freezer door not closing tightly.	Move items in freezer so door can close tightly.
Ice buildup inside freezer compartment	Freezer door not closing tightly.	Check and clean door gasket seal.
Taste of odour in ice cubes	Transfer of odour/taste from strong smelling foods.	Wrap or cover strong smelling foods.

ActiveSmart™ Models Only

Problem	Possible Causes	What to Do
Light not working	Light not functioning.	For ActiveSmart™ models, the light cannot be serviced by the user. Contact your Fisher & Paykel trained and supported service technician.
Light and display not working (ActiveSmart™ models)	Product in ‘Sabbath mode’.	Press and hold down for 10 seconds.
Unfamiliar noises	Cabinet not stable or level.	Refer to section ‘ActiveSmart™ User warnings and sounds’.
Unfamiliar noises	Freezer is defrosting.	Refer to section ‘ActiveSmart™ User warnings and sounds’.
Condensation inside fresh food compartment	Frequent or long door openings.	Minimise door openings.
	Door gasket leaking.	Check that gasket is sitting flat and sealing tightly.
	Not unusual during periods of high humidity.	Wipe dry.
Tray/bin does not slide in and out evenly	Packaging trapped.	Check to ensure no food or packaging is trapped behind the tray/bin.
Tray/bin does not slide in and out evenly	Runners not extending fully.	Holding onto sides of tray/bin, extend the runners fully by using a firm pull — this will reset the runner.

Vertical Refrigerator Models Only

Problem	Possible Cause	What to Do
Light not working	Light not functioning.	For Vertical refrigerator models — the light bulb has blown, replace bulb.
Water in the vegetable bins	Condensation is formed by the water produced by fruit and vegetables.	A small amount of condensation is beneficial for fruit and vegetable storage.
		Wipe out water with a cloth.
		Set humidity slide to low humidity setting
Tray/bin does not slide in and out evenly	Packaging trapped.	Check to ensure no food or packaging is trapped behind the tray/bin.
Tray/bin does not slide in and out evenly	Runners not extending fully.	Holding onto sides of tray/bin, extend the runners fully by using a firm pull — this will reset the runner.