Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorized Repairer or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at fisherpaykel.com (this service is available to selected markets only).
All Models
| Problem | Possible causes | What to do |
|---|---|---|
| Appliance does not operate |
No electricity at power outlet. | Check that the plug is correctly connected and power switched on. |
| Check another appliance at the same outlet. | ||
| Check house fuse. | ||
| Light not working |
Light not functioning. | The light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorized Repairer. |
| Refrigerator not working. | Check refrigerator is turned on at the wall or at the isolating switch. | |
| Motor operates for long periods |
Hot weather | Minimize door openings to allow temperature to stabilize. |
| Frequent door openings. | ||
| Large amount of food recently added. | ||
| Temperature control set too low. | See ‘Operating instructions’ section. | |
| Doors not sealing properly | Check that cabinet is level and gasket seals are clean. See ‘Cleaning Care’ section. | |
| Storage compartments too warm |
Temperature setting not correct. | See ‘Operating instructions’ section. |
| Frequent door openings. | Minimize door openings to allow temperature to stabilize. | |
| Large amount of food recently added. | ||
| Food freezing in the fridge compartment |
Temperature setting not correct | See ‘Operating instructions’ section. |
| Food placed directly in front of air outlets. | Move chill sensitive foods away from the center back of the shelves. | |
| Unfamiliar noises |
Cabinet not stable or level. | See ‘Installation instructions’ booklet. |
| Freezer is defrosting. | This is normal. | |
Fault icon  illuminates on the internal control panel and an alarm sounds when the fresh food compartment door is opened |
- | Count the number of beeps made, and record the number and sequence of temperature lights displayed on the internal control panel. Contact Customer Care Center |
| Water in the vegetable bins | Condensation is formed by the water produced by fruit and vegetables. | A small amount of condensation is beneficial for fruit and vegetable storage. |
| Wipe out water with a cloth. | ||
| Exterior of cabinet is warm | This is normal. | - |
| Condensation on outside of refrigerator/ freezer | Not unusual during periods of high humidity. | Wipe dry. |
| Condensation inside fridge compartment |
Frequent or long door openings. | Minimize door openings. |
| Door gasket leaking. | Check that gasket is sitting flat and sealing tightly. | |
| Not unusual during periods of high humidity. | Wipe dry. | |
| Tray/bin does not slide in and out evenly | Packaging trapped. | Check to ensure no food or packaging is trapped behind the tray/bin. |
| Ice cubes taste tainted |
Unsealed packages may be transmitting odor/taste. | Discard ice cubes and clean ice storage bin. See ‘Cleaning Care’ section. |
| Wrap or cover strong smelling foods. | ||
| Excessive gasket noise | May be due to a build up of dirt and/or grime. | See ‘Cleaning Care’ section. |
| Door not closing | An obstruction is blocking door closing. | Move obstruction |
Ice & Water Models only
| Problem | Possible causes | What to do |
|---|---|---|
| Automatic ice maker does not work | Ice maker has not been turned on. | Switch on ice maker, see ‘Using your ice maker’ section. |
| Water supply turned off or not connected. | Connect water supply. | |
| Freezer compartment not working. | Contact Customer Care Center. | |
| Water pressure too low. | Check water pressure. | |
| Water line kinked/squashed. | Check water line for kinks/squashing. | |
| Filter clogged. | Water filter may need replacing. | |
| Ice cubes stick in ice bin. | Remove ice bin, loosen cubes and remove clumped ice. Refit ice box. | |
| Ice cubes taste tainted | Unsealed packages may be transmitting odor/taste. | Discard ice cubes and clean ice storage bin. See ‘Cleaning Care’ section. |
| Poor taste from incoming water. | Replacement filter cartridges can be purchased online from fisherpaykel.com or by calling Fisher & Paykel Customer Care. | |
| Slow ice cube freezing | Door may have been left ajar | Close door |
| Freezer compartment set too warm. | Turn temperature to a colder setting. (See ‘Operating instructions’ section). | |
| Wet ice/ ice clumping | Low water pressure. | Check water pressure. |
| Filter blocked. | Replace filter cartridge. Replacement filter cartridges can be purchased online from fisherpaykel.com or by calling Fisher & Paykel Customer Care. Instructions on how to install your replacement water filter are provided with the filter. | |
| Long freezer door openings. | Gently tap ice to unstick or, if large clumps occur, empty ice bin and make new ice. | |
| High ambient temperature. | ||
| Ice bin left out of freezer compartment for a length of time. | ||
| Ice will stick together over time. | ||
| Water has poor taste/odor | Refrigerator not used for an extended period. | Flush the water filtration system. Dispense and discard 1 gal (4L) of water, this will ensure the water tank is refilled with fresh water. |
| Water dispenser does not work | Water supply turned off or not connected. | Turn water on. |
| Supply line may be blocked. | Check supply for kinks or leaks. | |
| On first installation there may be air in water system. | To remove air, run 1 gal (4L) of water through the dispenser. | |
| Filter may be blocked and needs replacing. | Replace filter cartridge. Replacement filter cartridges can be purchased online from fisherpaykel.com or by calling Fisher & Paykel Customer Care. | |
| Water frozen in tank. | Increase temperature to a warmer setting in fresh food compartment and freezer. | |
| Water in first glass is warm | Water dispenser not used for extended period. | Discard first glass of water dispensed. |
| Tank capacity used recently. | Allow water time to cool. | |
| Drips overflow drip tray | Air trapped in tank. | Flush the water filtration system. Dispense and discard 1 gal (4L) of water, then rest the dispenser pad for a further 2 minutes. Dispense and discard a further 1 gal (4L) of water. This will displace trapped air in the water tank and filter system. |
| New filter installed. | ||
| Water flow rate has slowed down | Filter cartridge is restricted. Check if filter icon is illuminating. | Replace filter cartridge. Replacement filter cartridges can be purchased online from fisherpaykel.com or by calling Fisher & Paykel Customer Care. |
| Ice buildup inside freezer compartment | Freezer door not closing tightly. | Arrange items in freezer so door can close tightly. |
| Check and clean door gasket seal. | ||
| Ice maker sounds | Normal ice maker operation. | See ‘User warnings and sounds’ section. |
| Small or large ice cubes | Insufficient or excessive water pressure. | Check water pressure. |