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Fisher & Paykel Product Help




If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through the Fisher & Paykel Customer Care Centre, or online at (this service is available to selected markets only).


Problem Possible causes What to do
Appliance does not operate No electricity at power socket.  Check that the plug is correctly connected and power switched on.
Check another appliance at the same outlet.
Check house fuse.
Light not working Light not functioning. The lighting cannot be serviced by the user. Contact your Fisher & Paykel dealer or trained and supported service technician.
Appliance not working. Check appliance is turned on at the wall or at the isolating switch.
Light and display not working Product in Sabbath mode. Press Sabbath Image #2.PNG ,Minus_Lower Button.PNGandAlarm_Bell.PNG together for 4 seconds.
Storage compartments too warm Temperature setting not correct. See ‘ActiveSmart™ special features’ section of this User guide.
Frequent door openings. Minimise door openings to allow temperature to stabilise.
Large amount of food has been recently added. Select ‘Max Cool’ or ‘Fast Freeze’ features to assist in lowering the temperature quickly.
Food freezing in the refrigerator Temperature setting is too cold. Increase the temperature setting. See ‘ActiveSmart™ special features’ section of your user guide.
Food placed directly in front of air outlets. Move chill sensitive foods away from the air outlets.
Unfamiliar noises Cabinet not stable or level. See Installation guide supplied with this appliance.
Freezer is defrosting. This is normal.
Ice maker sounds Normal ice maker operation. See ‘User warnings and sounds’ section.
Food Mode is not available Not all combinations of food modes are available in all compartments. Try to select the desired Food Mode in a different compartment.
When the appliance door is opened 4 rapid beeps sound and a code is displayed on the control panel Record the code on the control panel and contact Customer Care Centre.
Water in the vegetable bins Condensation is formed by the water produced by fruit and vegetables. A small amount of condensation is beneficial for fruit and vegetable storage.
Wipe out water with a cloth.
Exterior of cabinet is warm
NOTE:   This is Normal
Condensation on outside of appliance Not unusual during periods of high humidity. Wipe dry
Condensation/ice inside compartment Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check and clean door gasket seal.
Not unusual during periods of high humidity. Wipe dry.
Door not closing tightly Arrange items in the compartment so door can close tightly.
Doors not aligned. Call a service technician.
Bin does not slide in and out evenly Packaging trapped. Check to ensure no food or packaging is trapped behind the tray/bin.
Door not closing An obstruction is blocking door closing. Move obstruction.
Appliance not installed correctly. Refer to your installation guide supplied with this appliance to ensure your appliance has been installed correctly.
Freezer door will not open The door has been recently opened. Wait 30 seconds and try again.
Small or large ice cubes Water line is kinked/ squashed. Check the external water line is not kinked/squashed. If it is not kinked/ squashed contact Customer Care to arrange a technician to check the internal water line.
Frozen food items are soft or melting   Remove items and place in another freezer or cooler and call Customer Care immediately.
Automatic ice maker does not work Ice maker has not been turned on. Switch on ice maker, see ‘Automatic ice maker (freezer only)’ section.
Water supply turned off or not connected. Connect the water supply
Freezer compartment not working. Contact Customer Care Centre.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/squashing.
Filter is clogged. Water filter may need replacing.
Ice cubes sticking in ice bin. Remove ice storage bin, loosen cubes and remove clumped ice. Replace ice storage bin.
The food mode is set to ‘Soft Freeze’. Change the food mode from ‘Soft Freeze’.
Ice cubes taste tainted Unsealed packages may be transmitting odour/taste. Discard ice cubes and clean ice storage bin. See ‘Interior cleaning’ section.
Wrap or cover strong smelling foods.
Poor taste from incoming water. Replace filter cartridge product parts and accessories can be purchased through our Customer Care Centre.
Slow ice cube freezing Door may have been left ajar. Close door.
Freezer compartment set too warm. Turn temperature to a colder setting. See ‘Operating instructions’ section.
Wet ice/ ice clumping Low water pressure. Check water pressure.
Filter is blocked. Replace filter cartridge, see ‘Water filter’ section.
Long freezer door openings. Gently tap ice to unstick or, if large clumps occur, empty ice bin and make new ice.
High ambient temperature.
Ice bin left out of freezer compartment for a length of time.
Ice will stick together over time.
Ice is discoloured Water filter has not been flushed. Refer to your installation guide supplied with your appliance for details on how to flush your water filter.





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