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Fisher & Paykel Product Help


Troubleshooting chart

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.


Possible Causes

What to do

The oven does not work.

No power.

Check that the mains power supply (wall switch) is turned on, the fuse has not tripped and there is no power outage in your area.

The lights do not come on when I open the oven door.

The oven light bulb(s) have blown.

The door is not correctly fitted.

The oven is in Sabbath setting and the ‘Light off’ option has been saved.

Replace the light bulb(s). See ‘Care and cleaning’ for instructions.

See ‘Care and cleaning’ for instructions on fitting the door correctly.

To quit Sabbath setting, press and hold the cancel Screen Shot 2017-09-27 at 4.48.53 PM.png button. See ‘User preference settings’ for instructions
on changing the ‘Light off’ option.

The temperature indicator shows --- and the dials and buttons are unresponsive.

The control panel is locked.

Press and hold the select  Screen Shot 2017-09-27 at 4.50.22 PM.png or cancel  Screen Shot 2017-09-27 at 4.48.53 PM.png button to unlock the control panel.

The oven is not heating.

The door is not properly closed or it is opened too frequently during cooking.

The heating elements are disabled while the door is open.
Make sure the door is properly closed and avoid opening it frequently during cooking.

A glass pane in the oven door has cracked, chipped, or shattered.

Incorrect cleaning or the edge of the glass hitting against something.

You must NOT use the oven. Call your Authorised Repairer or Customer Care.

The oven has reached the set temperature
but the temperature
dial halo is still red (indicating that the oven is not ready to use).

This is normal: when heating up from cold, your oven is designed to initially heat to a temperature somewhat higher than what you have set. This
is to provide optimal baking conditions right from the start.

Wait until a long tone sounds and the temperature dial halo turns white: the oven will then be ready to use.

The oven is heating but the display is dark.

The oven is set to ‘Display off’ option.

The oven is in Sabbath setting.

To quit the ‘Display off’ option, press and hold the cancel button until the display shows the time of day.

To quit Sabbath setting, press and hold the cancel Screen Shot 2017-09-27 at 4.48.53 PM.png  button until the display shows the time of day.

The oven cancels automatic cooking when I try to adjust the clock setting.

The oven was set for automatic cooking when you were trying to adjust the clock setting.

You can only adjust the clock setting while the oven is not set for automatic cooking. See section ‘Setting the clock and first use’ for instructions.

The oven beeps when I try to turn the temperature dial OFF or below a certain temperature.

This is normal: for food safety reasons, the oven functions have factory-set minimum temperature settings.

The temperature dial itself cannot be ‘turned off’. Selecting Off with the function dial will turn the oven off.

The temperature dial halo never turns white when I use Grill.

This is normal: the halo stays red to indicate that the grill element provides instant radiant heat.

The rotisserie skewer will not rotate.

The skewer did not fully engage in the rotisserie drive.

The meat is too heavy.

Make sure the skewer is pushed fully into the rotisserie drive hole.

To get a finish similiar to a rotisserie for pieces of meat or poultry heavier than 6 kg, use the grill tray and rack and the Roast function.

The rotisserie skewer stops rotating when I open the door.

This is normal: the rotisserie drive is disabled while the door is open.

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