Please read the following pages before you call for service.
Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every five seconds it is telling you that is has a problem which you can solve using the checklist below.
Your washer sounds a musical series of beeps every 5 seconds and… possible solutions.
| Problem |
Displayed As |
What to do |
| The washer is not getting any hot water. |
'Hot' water temperature light flashing. |
- Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature
- Inlet hose filters may be blocked and should be cleaned or replaced.
- There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.
- Ensure the hot tap has been turned on.
- Check the inlet hoses are connected to the correct taps.
|
| The washer is not getting any cold water. |
'Cold' water temperature light flashing. |
- Ensure cold tap has been turned on.
- Inlet hose filters may be blocked and should be cleaned or replaced.
- There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.
- Check the inlet hoses are connected to the correct taps.
- Cold water temperature exceeds recommended limits (refer to ‘Installation instructions’).
- The flow rate of the supply water is too slow. Refer to a registered plumber for advice.
|
| The washer is not getting any water. |
'Hot' and 'Cold' temperature light flashing. |
- Ensure the taps have been turned on.
- Inlet hose filters may be blocked and should be cleaned or replaced.
- There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.
- The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the washer (refer to ‘Installation instructions’).
- The flow rate of the supply water is too slow. Refer to a registered plumber for advice.
|
| The washer is overloaded. |
‘High’ water level light flashing. |
- The washer is overloaded and cannot agitate. Ensure the washer is stationary. Remove items until the remaining ones can move freely.
- Select a higher water level.
|
| The washer has suds build-up. |
First ‘Rinse’ progress or ‘Spin’ progress light flashing. |
- The washer has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min.) Rinse clothes using a deep rinse.
|
| The lid can't lock or the lid is open. |
‘Lid Locked’ light flashing. |
- Make sure the lid is closed.
- Press
 (refer to 'Washer safety features').
- If the symptom persists call you Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
|
| The washer is out of balance. |
First ‘Rinse’ or ‘Spin’ progress light flashing. |
- Wash load is out of balance. Ensure the washer is stationary. Manually redistribute the load.
- Check the washer is level (refer to ‘Installation Instructions’).
|
Some lights are on but the pattern of lights is unfamiliar.
- Turn your washer off at the wall.
- Wait for 60 seconds and turn it back on.
- Check the washer is level (refer to ‘Installation Instructions’).
- Remove load and retry.
- Put through a ‘Deep Rinse’ and ‘Spin’.
- If the fault reoccurs, repeat Step 1. If the washer still will not work you will be required to call a Fisher & Paykel supported and trained service technician to arrange service (refer to 'Customer Care').
