Troubleshooting

Washer not turning on.

• Power not switched on at the wall.
• Household power supply not working.
• Keylock may be activated.

• Switch the power off at the wall and wait 60 seconds before turning power on again.
• Try plugging in another electrical applicance.
• Try holding down the 'POWER'  button for 2 seconds. Refer to 'FabricSmart™ washer controls'.

Washer not filling with water when touched.

• Inlet taps not turned on.
• Blocked inlet hose filters.
• 'Delay Start' is set.

• Check that both the hot and cold taps are turned on. 
• Clear blockages from inlet hose filters.
• Refer to 'Wash options' for information about the 'Delay Start' function. 

Washer is filling continuously.

• Drain hose is not installed correctly.
• Washer could be siphoning. 

• Ensure drain hose is located in standpipe or tub. 
• Ensure standpipe is at least 850 mm high but no more than 1200 mm high.
• To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. Refer to 'Installation instructions'. 

Washer is not spinning properly.

• The load could be out of balance. 

• Pause washer and manually redistribute the load. 
• Check the washer is level and does not rock in any direction. Refer to 'Installation instructions'.
• Check the washer does not have suds build up.

Spin speed sounds slower than normal.

• Clothes are unevenly distributed in the bowl. 
• The outer wash bowl may still be hot from being filled with hot water. 

• Washer has compensated by lowering the spin speed.
• The washer has slowed the spin speed as a protective measure. 

Washer is continually going out of balance.

• Washer may not be level.
• Too much water for the load

• Check the washer is level and does not rock in any direction. Refer to 'Installation instructions'.
• Ensure an appropriate water level is selected for the load size (or select ‘Auto’ water level).
• Refer to 'Changing pre-set options' to change the out of balance recovery mode.

Too much or too little water when filling on auto water level.

• The washer needs to determine the correct water level for the load.
• Some loads do not suit ‘Auto’ water level, eg pillows.

• Refer to the ‘Wash options’ section for more information.
• Manually select the most appropriate water level for the load.

Washer is making noises.

• Banging.
• Other noises.

• Load is out of balance. Press and redistribute the load. 
• Refer to the 'Caring for your washer' section.

Small puddle coming from under the washer.

• The water level is too high for the amount of clothes and has caused excessive splashing.
• Large bulky garments (eg pillows, duvet) can cause splashing. 

• Select a lower water level. Refer to 'Wash options' for more information. 
• Wash on the 'Bulky' cycle. Refer to 'Wash options'. 

Creasing.

• Overloading of the washer.
• Inappropriate cycle selection.
• Spin speed too high.
• Wash temperature too high for items.

• Try reducing load size.
• Choose ‘Easy Iron’ or ‘Delicate’ cycle as these cycle have been designed to minimise creasing.
• Try selecting a lower spin speed.
• Do not leave wet clothes to sit in the washer or laundry basket.
• Try selecting a lower wash temperature.
• Sort your load so that items of similar weight are washed together.

Poor soil removal.

• Wash cycle selected not suited to soil level in load.
• Warm wash water is too cold.
• Not enough detergent for load size or amount of soil.
• White clothes are better washed separately.
• Cold water wash is too cold.
• Select the wash temperature according to soil type.
• Overloading the washer.
• Loads made up of articles of varying sizes will wash better.
• Hard water requires more detergent than soft water.

• Are you using the most appropriate wash cycle for the amount of dirt?
• Refer to 'Changing pre-set options'.
• Refer to the detergent package for the manufacturer’s recommended dosage.
• Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.
• Refer to 'Changing pre-set options'.
• Blood and mud are better washed in cold water, while oily soils are better washed in warmer water.
• Try reducing your load size.
• A full load of sheets may not wash as well.
• If you have hard water, try adding more detergent.
• Try selecting ‘Heavy’ option using the soil level button.

Tangling.

• Washing with too much water (underloading) can cause the clothes to tangle around one another.
• Items wrapped around the agitator when loading.

• Select an appropriate water level for the load size, or select ‘Auto’ water level. Refer to 'Wash options' for more information.
• Place items, especially sheets, in the bowl as loose parcels.

Linting.

• Some items in load more likely to release or pick up lint.
• Overloading the washer.
• Not enough detergent to hold the lint in suspension.
• Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.

• Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics).
• Try reducing your load size.
• Try using more detergent.
• Try not to over dry items when using your dryer.

Detergent residue.

• Over loading the washer.
• Did you use the recommended amount of detergent?
• Some detergents need to be pre dissolved before being added to the washer.
• Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly.

• Try reducing your load size.
• Try using less detergent.
• Check the detergent instructions.
• Try pre-dissolving the detergent before adding it to the washer.

Black or grey marks on clothes.

• A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes.
• Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes.

• Refer to 'Fabric softener' and 'Caring for your washer'.
• Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to 'Detergent'.
• Empty washer and put through a ‘Bowl Clean’ cycle. Refer to 'Caring for your washer'.

Dye transfer. 

• Washing dark coloured and light coloured items together.
• Keep wet or damp dark coloured and light coloured items separate.

• Remember to separate whites and colours.
• Wash and dry non-colourfast clothes separately.
• Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes.