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Before you adjust the height of the upper basket, make sure the basket is empty.

Place items so that water coming from the rotating spray arms below can reach all areas. Especially items on the foldaway cup racks. Wash performance will be reduced if it can’t.
Ensure glass and other fragile items are stable, so that they do not accidentally topple and break during the wash.
Any flimsy or light plastic items should be either weighted down or placed on the cup racks or in the cutlery tray.
Ensure there are no dishware items that will stop the spray arms from rotating.

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The plates are nesting together and wash water may not get through.
Ensure cutlery and utensils are not nesting or stuck together. They need to be evenly spread out.

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The large mug below is blocking wash water reaching the mug on the cup rack.
Locate sharp items safely to prevent injuring the user and damaging the lid assembly.
Sharp or pointed items must be placed horizontally or with sharp edges/points facing down to avoid risk of injury.

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Ensure cutlery has not fallen through the base rack and stopped the spray arms from rotating.
Large utensils should be placed on the foldaway cup racks so they do not become dislodged and stop the spray arms from rotating.
Check the bottom of the cutlery basket to ensure sharp or pointed items have not come through as they may stop spray arm rotation.